Microsoft Security | Intune | Security
Managing and enforcing security policies for devices and apps to protect organizational data through Intune
Tenant lockout via Conditional Access policy - all admins blocked - request Data Protection Team - Case 2608241420002425
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Cem Akyar
0
Reputation points
Our production tenant has been fully locked out for 3+ days by an accidental from a employee including our BTG account.
Conditional Access change (Block / All users / All apps / All locations). All
Global Administrators and the break-glass account are blocked; no delegated or
portal path remains. An existing support case shows no progress.
Requesting escalation to the Azure Data Protection / Tenant Recovery team for
the standard remediation (disable or exclude admin from the offending policy).
- Case number: 2608241420002425
Ownership verification (DNS TXT record, billing, director call) is already be done. WE NEED Urgent HELP. over 50 Employees cant Work
Could a moderator help to get the Work started. It is already at the Backend Team but no one is calling us. Since 3 Days.
Microsoft Security | Intune | Security
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Cem Akyar 0 Reputation points
2026-08-26T09:54:10.4866667+00:00 Ownership has ALREADY been verified in case. Nothing else is
pending from our side - no further verification, documents, or calls are
needed.
The only remaining action is the backend remediation itself: set
policy 44647730-93f5-4e7d-b248-f37e6e594eb9 to state = "disabled".
Thisverified, action-ready case has been sitting for 3+ days without being worked on.
Requesting immediate routing and a Critical Situation manager.
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Rahul Jindal 11,731 Reputation points2026-08-26T10:59:13.7866667+00:00 What is the priority of the case? An urgent priority should get a response the same day. Also, do you have a relationship manager with Microsoft?If yes, then they should be able to escalate.
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Cem Akyar 0 Reputation points
2026-08-26T11:06:39.7633333+00:00 IT should be Severity A. We escalted to our CSP he prioritized to but no one of the backend Team ist calling us back. Last night i called again and the support said the same that they cant forward me we are waiting since monday it is ja real mess...
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