Azure Artifact Signing: identity validation stuck on email verification — verification email never delivered

Martin 0 Reputation points
2026-08-21T14:28:47.79+00:00

Service: Azure Artifact Signing (formerly Trusted Signing) — organization Public Trust identity validation via the Azure portal.

Scenario: Identity Validation ID 58a847fc-b11a-45c6-a1b3-xxxxxxxxxxxx, created August 2026 for company, country. The request shows "Please complete your email verification." The verification email never arrived at the primary email address on the request.

Troubleshooting: Checked inbox, junk, and server-side rules. Both the primary and secondary email addresses on the request are individual mailboxes on our own domain, not a distribution list or shared mailbox. External test mail to that same address arrives within seconds, so the mailbox receives normally.

Question: Can you check whether the verification email was dispatched for this request, and whether the validation team can complete that step internally?

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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  1. Martin 0 Reputation points
    2026-08-22T01:14:30.62+00:00

    Thank you for the fast reply. The issue is solved.

    One hour after your reply, I successfully received the first email verification request Action needed: Verify your email account with Microsoft, and one hour after that another one.

    Unfortunately, both resulted in the following error: The request is blocked. I assume this is because I closed the current validation request and created a new one.

    However, just 10 minutes ago I received a confirmation email for the new request, stating that the validation status has been updated to pass.

    Thanks for sorting this out.

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  2. Meha-MSFT 2,460 Reputation points Microsoft Employee Moderator
    2026-08-21T17:04:53.9833333+00:00

    The link is sent, is there a firewall that blocks email addresses with link.

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