touchpad not working

Hi, @Jina Mangaoang

If the touchpad is completely unresponsive and the pointer is missing, first check whether the touchpad was accidentally disabled.

• Look for a touchpad key on the top row of the keyboard, usually one of the F keys with a touchpad icon. Try pressing it, or Fn + that key.
• If you can connect a USB mouse, go to Settings > Bluetooth & devices > Touchpad and make sure Touchpad is turned on.
• Restart the laptop once as well.

If the issue still persists, to help narrow down the issue:

1. What is the make and exact model of the laptop?
2. Did the touchpad stop working after a Windows update, driver update, or restart?
3. Does the touchpad appear under Device Manager > Human Interface Devices or Mice and other pointing devices?

Click "Add comment" to let me know.

Thanks!

If the touchpad is completely not working and the pointer/cursor is not visible, try these steps in order. You can do them using only the keyboard.

1. Try the touchpad shortcut

Look at the F1–F12 keys for a key with a touchpad icon (usually a small rectangle/touchpad symbol).

Press:

Fn + that F-key

Common examples are Fn + F6, F7, F9, or F10, depending on the laptop.

2. Check Windows Touchpad settings

Press:

Windows + I

Then use the keyboard:

1. Press Tab until you reach the settings categories.
2. Go to Bluetooth & devices → Touchpad.
3. Make sure Touchpad = On.
4. Check Device Manager

Since you mentioned “Windows for Home | Other | Devices and drivers”, if you're looking at Device Manager:

Press:

Windows + X → Device Manager

Then look under:

Human Interface Devices

Mice and other pointing devices

Look for something like:

HID-compliant touch pad

Precision Touchpad

ELAN Touchpad

Synaptics Touchpad