Azure AI Foundry deployment blocked by error 715-123420 — Basic support plan prevents technical support ticket

Question

Azure AI Foundry deployment blocked by error 715-123420 — Basic support plan prevents technical support ticket

Bartosz Baraniak 0

Hello,

I am unable to create any Azure OpenAI / Microsoft Foundry model deployment in my Azure subscription.

Every deployment attempt fails immediately with:

715-123420: Our system has detected this request as unusual activity for your account. If you are confident this is in error, please contact support.

The issue reproduces consistently and appears to occur before normal model provisioning.

I have verified that:

the subscription is active and billing is valid,
I have Owner permissions,
Microsoft.CognitiveServices is registered,
the Microsoft Foundry resource exists,
gpt-5-mini / Global Standard has available quota (500K TPM),
changing/retrying the deployment does not resolve the issue.

The workload is a very small VitaMy development/demo environment for three authorized testers.

Azure Portal instructs me to contact support, but my Basic support plan prevents me from creating a technical support ticket.

Based on the nature of error 715-123420, this appears to require Microsoft-side review of an account/subscription/service protection restriction.

Could a Microsoft engineer please escalate this through Priority Community Support and create a private authenticated support case on my behalf?

I can provide privately:

Subscription ID
Tenant ID
Resource ID
exact UTC timestamp
Client Request ID
Trace ID
Service Request ID

I will not post those customer-specific identifiers publicly.

Thank you.Title: Azure AI Foundry deployment blocked by error 715-123420 — Basic support plan prevents technical support ticket

Hello,

I am unable to create any Azure OpenAI / Microsoft Foundry model deployment in my Azure subscription.

Every deployment attempt fails immediately with:

715-123420: Our system has detected this request as unusual activity for your account. If you are confident this is in error, please contact support.

The issue reproduces consistently and appears to occur before normal model provisioning.

I have verified that:

the subscription is active and billing is valid,
I have Owner permissions,
Microsoft.CognitiveServices is registered,
the Microsoft Foundry resource exists,
gpt-5-mini / Global Standard has available quota (500K TPM),
changing/retrying the deployment does not resolve the issue.

The workload is a very small VitaMy development/demo environment for three authorized testers.

Azure Portal instructs me to contact support, but my Basic support plan prevents me from creating a technical support ticket.

Based on the nature of error 715-123420, this appears to require Microsoft-side review of an account/subscription/service protection restriction.

Could a Microsoft engineer please escalate this through Priority Community Support and create a private authenticated support case on my behalf?

I can provide privately:

Subscription ID
Tenant ID
Resource ID
exact UTC timestamp
Client Request ID
Trace ID
Service Request ID

I will not post those customer-specific identifiers publicly.

Thank you.

Bartosz Baraniak 0 Reputation points

2026-08-10T19:10:24.22+00:00

Hi, please sort it out in your company. You provide contradictory instructions.

I need to use OpenAI model which I want to pay for, I have a valid subscription, valid budget, all is there and you block me because of your failing systems. I got this in my email when I submitted the ticket as you instructed me to do:

Hi Bartosz Baraniak,

This is an AI-generated email. AI-generated content may be incorrect.

Thank you for contacting Azure Billing and Subscription Management Support.

The issue you are requesting support for requires access to technical support, which isn’t available with your Basic Support Plan. To get technical support you will need to purchase a support plan that includes access to technical support and then file a new request using your technical support entitlement. You can review available support plans here: https://azure.microsoft.com/support/plans/.

This is an unmonitored email address. Do not reply to this email. If you require further assistance with billing or subscription management, you may open a new support request and mention this case number.

Thanks again,

Microsoft Support

Your support request number is 2608100050003471 if you need it.
Bartosz Baraniak 0 Reputation points

2026-08-10T19:25:53.8266667+00:00

No, please solve the problem. You say it is not a technical issue and I get a response it IS a technical issue as here:

Hi Bartosz Baraniak,

This is an AI-generated email. AI-generated content may be incorrect.

Thank you for contacting Azure Billing and Subscription Management Support.

The issue you are requesting support for requires access to technical support, which isn’t available with your Basic Support Plan. To get technical support you will need to purchase a support plan that includes access to technical support and then file a new request using your technical support entitlement. You can review available support plans here: https://azure.microsoft.com/support/plans/.

This is an unmonitored email address. Do not reply to this email. If you require further assistance with billing or subscription management, you may open a new support request and mention this case number.

Thanks again,

Microsoft Support

Your support request number is 2608100050003471 if you need it.

And I want to use my resources in Basic plan which you block me to deploy and they are available under my subscription.

2 answers

Your answer

Bartosz Baraniak 0 Reputation points

2026-08-10T19:10:24.22+00:00

Hi, please sort it out in your company. You provide contradictory instructions.

I need to use OpenAI model which I want to pay for, I have a valid subscription, valid budget, all is there and you block me because of your failing systems. I got this in my email when I submitted the ticket as you instructed me to do:

Hi Bartosz Baraniak,

This is an AI-generated email. AI-generated content may be incorrect.

Thank you for contacting Azure Billing and Subscription Management Support.

The issue you are requesting support for requires access to technical support, which isn’t available with your Basic Support Plan. To get technical support you will need to purchase a support plan that includes access to technical support and then file a new request using your technical support entitlement. You can review available support plans here: https://azure.microsoft.com/support/plans/.

This is an unmonitored email address. Do not reply to this email. If you require further assistance with billing or subscription management, you may open a new support request and mention this case number.

Thanks again,

Microsoft Support

Your support request number is 2608100050003471 if you need it.
Bartosz Baraniak 0 Reputation points

2026-08-10T19:25:53.8266667+00:00

No, please solve the problem. You say it is not a technical issue and I get a response it IS a technical issue as here:

Hi Bartosz Baraniak,

This is an AI-generated email. AI-generated content may be incorrect.

Thank you for contacting Azure Billing and Subscription Management Support.

The issue you are requesting support for requires access to technical support, which isn’t available with your Basic Support Plan. To get technical support you will need to purchase a support plan that includes access to technical support and then file a new request using your technical support entitlement. You can review available support plans here: https://azure.microsoft.com/support/plans/.

This is an unmonitored email address. Do not reply to this email. If you require further assistance with billing or subscription management, you may open a new support request and mention this case number.

Thanks again,

Microsoft Support

Your support request number is 2608100050003471 if you need it.

And I want to use my resources in Basic plan which you block me to deploy and they are available under my subscription.

Answer 1

Thanmayi Godithi 11,905 Microsoft External Staff Moderator

Hi Bartosz Baraniak ,

As discussed, the backend team has resolved the issue. Could you please check and confirm.

Kindly let us know if the above helps or you need further assistance on this issue.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Answer 2

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