Artifact Signing organization validation failed requesting documents but no upload option

Question

Artifact Signing organization validation failed requesting documents but no upload option

Marcin De Clermont 10

Hello,

I am setting up Azure Artifact Signing for a registered sole proprietorship in Poland. Two Public organization identity validation requests failed after the government ID and face verification step completed successfully.

The Azure portal shows this message:

“Please provide additional document(s) dated within the past 12 months to verify your organization.”

However, the failed validation details contain no upload control. The Azure emails only asked me to complete identity verification and did not provide a document-upload link.

I have a current official CEIDG business registration PDF generated on August 8, 2026. It confirms the exact legal business name, tax identifier, owner, active status, and address entered in the validation request. I do not want to publish that document or private identifiers in this public post.

Could the Artifact Signing validation team please reopen the document-upload step or provide a private, secure channel for submitting the CEIDG registration document? I can provide the Artifact Signing account name and validation request IDs privately to Microsoft staff.

Thank you.

Marcin De Clermont 10 Reputation points

2026-08-09T12:21:38.42+00:00

Thank you. My Azure Basic plan does not provide paid technical support, and the failed validation page offers no secure document-upload option. I have a current official CEIDG registration document, but I will not publish it or any private identifiers on a public forum. Could a Microsoft moderator please escalate this case to the Artifact Signing identity-validation team and provide a secure private upload channel, or confirm the exact free support route for submitting the document before I create another validation request?
kagiyama yutaka 5,740 Reputation points

2026-08-09T12:43:43.11+00:00

Thanks for your reply. Azure provides free support for identity verification on the Basic plan. Artifact Signing doc can only be submitted through the secure upload inside an Azure support case, and Q&A moderators do not handle private identifiers or escalate validation requests.
Marcin De Clermont 10 Reputation points

2026-08-10T07:52:41.1433333+00:00

Update: Azure Support case [Removed PII] was submitted with the official CEIDG document attached. The automated response states that this Artifact Signing identity-validation issue requires paid technical support and cannot be handled under the Basic plan. This leaves no documented free or secure route to provide the document requested by the validation team. Could a Microsoft moderator please escalate this thread to the Artifact Signing identity-validation team, or provide the specific secure upload channel available for organization validation documents? I will not post the CEIDG document or private identifiers publicly.
kagiyama yutaka 5,740 Reputation points

2026-08-10T13:15:46.4033333+00:00

Thanks for the update. I know that message is worrying, but I think the paid support required email is just an automatic mistake. Artifact Signing identity‑verification is still handled under free support, even on Basic. Please keep your support case open — an engineer will review your CEIDG safely.

3 answers

Your answer

Marcin De Clermont 10 Reputation points

2026-08-09T12:21:38.42+00:00

Thank you. My Azure Basic plan does not provide paid technical support, and the failed validation page offers no secure document-upload option. I have a current official CEIDG registration document, but I will not publish it or any private identifiers on a public forum. Could a Microsoft moderator please escalate this case to the Artifact Signing identity-validation team and provide a secure private upload channel, or confirm the exact free support route for submitting the document before I create another validation request?
kagiyama yutaka 5,740 Reputation points

2026-08-09T12:43:43.11+00:00

Thanks for your reply. Azure provides free support for identity verification on the Basic plan. Artifact Signing doc can only be submitted through the secure upload inside an Azure support case, and Q&A moderators do not handle private identifiers or escalate validation requests.
Marcin De Clermont 10 Reputation points

2026-08-10T07:52:41.1433333+00:00

Update: Azure Support case [Removed PII] was submitted with the official CEIDG document attached. The automated response states that this Artifact Signing identity-validation issue requires paid technical support and cannot be handled under the Basic plan. This leaves no documented free or secure route to provide the document requested by the validation team. Could a Microsoft moderator please escalate this thread to the Artifact Signing identity-validation team, or provide the specific secure upload channel available for organization validation documents? I will not post the CEIDG document or private identifiers publicly.
kagiyama yutaka 5,740 Reputation points

2026-08-10T13:15:46.4033333+00:00

Thanks for the update. I know that message is worrying, but I think the paid support required email is just an automatic mistake. Artifact Signing identity‑verification is still handled under free support, even on Basic. Please keep your support case open — an engineer will review your CEIDG safely.

Answer 1

For Artifact Signing, document upload is available only when the identity validation request status is Action Required. If the request is already Failed, the documented path is to start a new identity validation request rather than reopen the same one.

Relevant points for this scenario:

If more documents are required, the request status changes to Action Required, and documents can be uploaded in the Azure portal.
There are only three attempts for documentation upload.
If identity validation ultimately fails and the validation team can’t determine the request from the information provided, onboarding can’t continue on that request.
For questions or assistance with identity validation, the supported channels are Azure Support or Microsoft Q&A with the artifact-signing tag.
Creating more identity validation requests for the same entity while one is already in progress does not help.

For the document itself, the stated requirements are that submitted documents must be:

issued within the previous 12 months, and
have an expiration date at least two months in the future, when applicable.

A practical path is:

In the Azure portal, open the Artifact Signing account and check the identity validation status.
If the status is Failed and there is no upload control, create a new organization identity validation request.
Re-enter the organization details exactly as they appear on the official business record.
Monitor for Action Required status and the related email, because that is the stage where additional documents are requested and uploaded.
If another identity validation already exists for the same organization with a different primary email address, contact support to continue onboarding.
If assistance is needed during the process, open an Azure Support ticket or post on Microsoft Q&A using the artifact-signing tag.

References:

Answer 2

kagiyama yutaka 5,740

I think once the org validation is in Failed, the portal stops showing any upload option, and the CEIDG can only be sent through Azure Support before starting a new org validation with the same legal name on the doc.

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Answer 3

Meha-MSFT 2,465 Microsoft Employee Moderator

create another request with no free host domains in email addresses

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