Azure OpenAI Tier 1 pending while GPT-5.5 and GPT-5.6 Sol quota remains 0/0

Ian Brent 0 Reputation points
2026-08-03T04:48:29.5033333+00:00

Our Azure OpenAI production delivery is blocked because two submitted Global Standard quota requests remain unusable and an announced automatic quota-tier upgrade has not activated.

Environment:

  • Region: West US 3
  • Requested quota: 100 kTPM for GPT-5.5 version 2026-04-24
  • Requested quota: 100 kTPM for GPT-5.6 Sol version 2026-07-09
  • Deployment type: Global Standard

Evidence captured at 2026-08-03T04:29:56Z:

  • The Cognitive Services Usages API returns current value 0 and limit 0 for both OpenAI.GlobalStandard.gpt-5.5 and OpenAI.GlobalStandard.gpt-5.6-sol.
  • Microsoft Foundry Operate > Quota independently shows both models at 0/0 TPM.
  • The Azure AI resource provisioning state is Succeeded.
  • The deployment list is empty because no capacity is available.

Microsoft emailed that this subscription is eligible for an automatic Free Tier to Tier 1 upgrade within three days. The quotaTiers API currently reports:

  • current tier: Free Tier
  • next tier: Tier 1
  • upgrade availability: Available
  • upgrade applicable date: 2026-08-06T01:44:40.5187393Z
  • policy: OnceUpgradeIsAvailable

The Azure portal's technical-support workflow directed this issue to Priority Community Support rather than offering a private case form. Subscription, tenant, and resource identifiers are intentionally omitted from this public post and can be supplied privately to Microsoft support.

Please:

  1. Confirm the exact approved, denied, or pending status of each 100 kTPM request.
  2. Apply the Tier 1 upgrade immediately, or provide the earliest enforceable activation time.
  3. Provision 100 kTPM Global Standard for both models if approved.
  4. Confirm the deployable model versions, SKU capacity, and region.
  5. Explain why the eligibility notice has not yet produced usable quota and escalate this to a private Azure support case if account-specific investigation is required.
Azure OpenAI in Foundry Models

2 answers

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  1. Anshika Varshney 15,625 Reputation points Microsoft External Staff Moderator
    2026-08-11T07:20:26.23+00:00

    Hello @Ian Brent

    Thank you for the detailed information.

    Since both GPT-5.5 and GPT-5.6 Sol continue to show 0/0 TPM quota and the subscription is still reporting Free Tier with a future Tier 1 upgrade date, the issue is likely related to quota provisioning or the pending tier upgrade rather than resource deployment configuration.

    Please verify the following:

    1. Confirm the current subscription tier using the quotaTiers API and check whether the subscription has transitioned from Free Tier to Tier 1.
    2. Review the status of the submitted quota requests in Azure AI Foundry > Quotas for both GPT-5.5 and GPT-5.6 Sol.
    3. Check whether the quota values for the models have changed from 0/0 TPM after the upgrade eligibility date.
    4. Verify that you are viewing the correct subscription, resource, and region (West US 3).

    If the quota remains 0/0 TPM after the Tier 1 activation date, this will require a backend investigation by the Azure OpenAI quota team. In that case, please open a support request and share the subscription ID, resource name, region, and quota request details privately with Microsoft Support for further review.

    Thank you.

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  2. Jerald Felix 18,840 Reputation points Volunteer Moderator
    2026-08-04T17:19:13.1333333+00:00

    Hello Ian Brent,

    Greetings! Thanks for raising this question in Q&A forum.

    I understand this is blocking your production deployment. Based on the details shared, the most likely reason is that the subscription is still on Free Tier, and the automatic Tier 1 upgrade has not yet been applied to the backend. While the quota requests may have been submitted, a 0/0 quota typically indicates that quota has not yet been provisioned for the subscription and region.

    1. Verify the current quota tier using the quotaTiers API and confirm whether the subscription still reports Free Tier or has moved to Tier 1.
    2. Review the quota request status from Azure AI Foundry or the Quotas page for both GPT-5.5 and GPT-5.6 Sol deployments.
    3. Since both models continue to show 0/0 TPM and no deployments can be created, this now requires a Microsoft backend review rather than additional portal troubleshooting.
    4. Please open an Azure Support request (or ask a Microsoft moderator to initiate a private support channel if support plan access is unavailable) and provide the subscription ID, tenant ID, resource name, region, and the quota request details privately.
    5. The next action is with the Azure OpenAI quota/support team, who can validate the quota request status, confirm Tier 1 activation eligibility, and investigate why usable quota has not been assigned despite the upgrade eligibility notice.

    If this answer helps you kindly accept the answer which will help others who have similar questions

    Best Regards,

    Jerald Felix.

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