My Bluetooth Headset is connected but not playing sound.

Question

My Bluetooth Headset is connected but not playing sound.

Marcus Paga 0

Alright so my Bluetooth Headset stopped playing sound after using a Driver Updater. It works very specifically only when I have a Mic Test running from Mictests.com.

The Headphones are the default device for output. The Volume in the Output Section is set to 100. I tried pressing Windows key + R and typing services.msc then restarting the Bluetooth and Windows Audio things. None of them work.

The Headphones work purely when the mic test from Mictests.com is running but it doesn't work when I try to mic test them from the setting.

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4 answers

Your answer

Answer 1

Tony Powell 0

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Answer 2

Tony Powell 0

You need to tick the listen to this device box and then it stays set.

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Answer 3

GsN5034 - IA 79,510 Independent Advisor

Hello, thank you for reaching out to Microsoft Q&A.

You can try running the Bluetooth troubleshooter or reinstall the related drivers and see if it fixes the issue.

1

Bluetooth Troubleshooter -

Go to Start > Settings > System > Troubleshoot > Other troubleshooter> Bluetooth and select Run.

Once the troubleshooter is finished running, restart your computer and pair your headphones again.

2

Another method,

Reinstall Audio drivers -

Disconnect/remove your headphones from the Bluetooth devices list first.
Then go to Device Manager and expand the Bluetooth section.
Right-click your generic Bluetooth driver, such as Realtek (R) or Intel Bluetooth driver, select Uninstall device > Select the 'Attempt to remove the driver software for this device' check box, and click Uninstall.
Once uninstalled, restart your computer and pair your Bluetooth headphones again from Settings > Devices section.
Set it as the default audio output device.

See if it is working.

Marcus Paga 0 Reputation points

2026-07-04T12:47:12.06+00:00

Already tried the troubleshooter. Bluetooth Troubleshooter just disconnects then reconnects my headphones then says it fixed it but the sound still doesn't come through. I tried the sound troubleshooting and it asks me if I heard a beep, I said no and tells me to update my drivers. I tell it sure, update my drivers but my drivers are apparently up to date.

I already went to the device manager and uninstalled Intel Wireless Bluetooth, WH201A (My Headphones) and WH201A Avrcp Transport then restarted my computer.It's not working with any other wireless audio devices like my earbuds either. My earbuds are working on my phone so I know they work. The headphones only work specifically when I'm running my headphones through Mictests.com I have no idea why.
GsN5034 - IA 79,510 Reputation points Independent Advisor

2026-07-05T03:04:46.9733333+00:00

Hi,

Could you please check whether you can roll back the Bluetooth driver to an earlier version?

Open Device Manager > expand Bluetooth > right-click Intel Wireless Bluetooth > select Properties.

On the Driver tab, select Roll Back Driver.

Alternatively, try restoring your system to an earlier point in time using System Restore -

Click Windows + R key, type rstrui.exe, and click ok.

Click next.

Select the recent date/time you would like to restore your computer (select the date when the headphones were working)

Click Next and finish to complete the restoration.

Let me know how it goes.

Answer 4

Marcus Paga 0

There was something called Stereo Mix in System -> Sound -> More Sound Setting -> Recording. For some reason Stereo Mix was disabled, when I enabled it my headphones started working again.

Marcus Paga 0 Reputation points

2026-07-04T02:57:33.7566667+00:00

Okay nevermind, the headphones only work when I have the More Sound Setting window open. The moment I close it, the audio stops.