Not receiving emails from my bank sending a verification code

Question

Not receiving emails from my bank sending a verification code

Tim Baum 5

My bank is sending a verification code to my outlook email and it is not coming through. I'm also trying to make hotel reservations, and the verification is not coming through. I do get personal emails from my friends.

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Answer 1

Hi Tim Baum

I understand how frustrating this can be, especially when verification codes are required to access banking or reservation services.

To better assist you, could you please clarify:

Are you using a personal Outlook.com/Hotmail/Live account, or a work/school account?
Do these verification emails ever appear in your “Junk Email” folder?
When did the issue start?

In the meantime, please try these checks in Outlook on the web:

1, Check the Junk Email folder

Sign in to Outlook.com via a browser
In the left pane, select Junk Email
Use the search box and search for the bank's name or email address
If you find the message, open it and select Not junk

2, Review your inbox rules

Select the Settings (gear) icon in the upper-right corner
Choose Mail > Rules
Review any existing rules that may move, delete, or redirect messages
Temporarily disable suspicious rules and test again

3, Add the sender to Safe Senders

Go to Settings > Mail > Junk email
Under Safe senders and domains, select Add
Enter the bank's email address or domain (if known)
Select Save

4, Check the Deleted Items folder

Open Deleted Items
Search for the bank's name or email address
If found, restore the message to the Inbox

Please feel free to let me know how it goes after trying these steps and thank you for your understanding.

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Anonymous

2026-07-01T02:55:45.4933333+00:00

Hi Tim Baum, I hope you're well. May I know if you've got any chance to check my reply? If you have any updates on this issue, please feel free to reach back. Have a lovely day!
Shane S 0 Reputation points

2026-08-30T02:33:35.7166667+00:00

Hi Winnie-B. I'm having the same issue, specifically with two bank websites. I need to validate my email to do external transfers to other banks or use Zelle. I've tried talking with customer service for the banks and nothing worked for my email address (outlook/msn/live/hotmail). The only thing that worked was using another email address. Do you have any other troubleshooting tips, or someone to contact about this issue?
Hornblower409 16,200 Reputation points

2026-08-31T02:14:45.96+00:00

@Shane S said

I've tried talking with customer service for the banks and nothing worked for my email address

You will probably not get any help for your issue by adding to an existing post. I would suggest that you start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for *your specific problem.*This provides much higher visibility to your issue than adding on to an existing post, which is only seen by people who are already following this question.