Scheduling and managing events using Outlook.com calendar
The described behavior matches known changes to Outlook.com family calendars and shared calendars.
- For Outlook.com Family group calendars
- A recent change moved the Family group calendar so it no longer appears as a traditional shared calendar in apps like Outlook desktop, Windows 10 Mail, or some third‑party apps.
- The Family group calendar is not deleted; it now appears:
- In Outlook on the web: under the Outlook.com groups area in the left navigation.
- In Outlook mobile: under the groups area, and it is automatically added to Favorites.
- To check:
- Sign in to Outlook.com in a browser.
- In the left navigation, expand the Groups section and look for the family group calendar there.
- In Outlook mobile, open the navigation pane and check the Groups section and Favorites.
- If the calendar is not a Family group calendar
- The context provided only documents the Family Calendar move and does not provide a supported recovery path for a completely missing non‑Family shared calendar.
- If the calendar is not visible under Groups or Calendars in Outlook on the web, use Outlook.com support so they can inspect calendar logs:
- In Outlook.com, select Help on the menu bar and enter the issue.
- If self‑help does not resolve it, scroll to Still need help? and choose Yes to contact support while signed in.
- Additional troubleshooting for calendar issues in Outlook on the web
- From Outlook Web App calendar settings, use the built‑in troubleshooting option:
- Go to Settings > Options > Settings > Calendar.
- Select Let us help you troubleshoot your calendar.
- Provide details (for example, the calendar name “Family Room”) and send so support can review calendar logs.
These steps ensure Microsoft support can check whether the calendar was converted, moved into a group, or affected by a backend change.
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