Managing personal Outlook.com account settings, security, and privacy
Verification codes for services like Blooket are typically sent to the email address or phone number configured as the sign-in or recovery method. To find where the code was sent when using an Outlook.com / Microsoft account, check the following:
- Check the inbox of the primary email (Microsoft account) used to sign in to Blooket.
- Check the Junk/Spam folder for a message containing the code. For Microsoft account verification, valid codes come from an
@accountprotection.microsoft.comaddress; for Blooket, look for messages from Blooket’s sender address. - If a secondary or alternate email is configured on the Microsoft account, check that mailbox as well. Verification codes can only be sent to the primary alias or another email added as a way to verify sign-in.
- If phone verification was set up, check SMS messages on the registered mobile number. Ensure the phone is not blocking texts from unknown numbers and that the SMS inbox is not full.
- If unsure which email/phone is on file for the Microsoft account:
- Go to the Security basics page and sign in.
- Select Update info to see which email addresses or phone numbers are configured as security info.
If the verification code is being sent to an old or defunct email address, use the I don’t have any of these option on the Verify Your Identity screen and follow the prompts to replace the security information with a current email or phone. Be aware that replacing all previous security info can put the account into a restricted state for 30 days.
References:
- Troubleshoot Microsoft verification code issues
- Microsoft account security info & verification codes
- Common problems with two-step verification for a work or school account
- Where is my code? - Microsoft Q&A I must receite a code for my identity verification for my email
- Having problems getting text codes to confirm my account - Microsoft Q&A Not sure if I have the "New Outlook for Mac" but I'm asking this question anyway. Very recently, Microsoft has been asking me if I want to login with my phone number but it doesn't work. I click on phone number and it only displays my email address with no space to type anything. Anyway, I always use my password, so I am able to login that way but this should not be happening.
- Please confirm my e mail address as <removed PII>@outlook.com - Microsoft Q&A On trying to confirm and access my Microsoft account I received notification that the e mail you were sending messages to is <\nremoved PII\n>@regenova.co.uk which is a defunct account. My e mail address for my Microsoft account should be <\nremoved PII\n>@outlook.com