how to fix We will send a verification code to [Moderator note: PII removed]@web-library.net‎.

Question

how to fix We will send a verification code to [Moderator note: PII removed]@web-library.net‎.

Samuil Ivanov 5

When i try to access my mincraft account and my microsoft account, they redirect me to: We will send a verification code to [Moderator note: PII removed]@web-library.net‎. I cannot recieve a code.

Thank you to help me.

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3 answers

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Answer 1

When sign-in shows “We will send a verification code to zh*****@web-library.net” and that email address cannot be accessed, the security info on the Microsoft account must be updated or replaced.

Use the path that matches the situation:

If there is still another working verification method

Go to the Microsoft account security page and sign in using a method that still works (for example, another email or phone already on the account).
On the Advanced security options / Security basics page, choose Update info or Add a new way to sign in or verify.
Add a new email address or mobile phone that can receive codes.
A code will be sent to the new method; enter it to confirm.
After that, expand the old security info entry that uses zh*****@web-library.net and select Remove.
Do not remove all security info at once, or the account may be restricted for 30 days.

If there is no access to any of the listed security info, but the password is known

Start to sign in to the Microsoft account as usual.
At the Verify your identity screen (where only zh*****@web-library.net is shown), select I don't have any of these.
Follow the prompts to replace the security info.
After submitting the replacement info, there is a 30‑day waiting period before normal sign-in is allowed.
If the old security info becomes available again during those 30 days, it can still be used to sign in, but that will cancel the pending update.

If the password is not known and there is no access to the security info

Use the Microsoft account recovery form to prove ownership of the account and follow the guidance in the recovery documentation.
This is the only way to regain access when both the password and all security verification methods are unavailable.

If none of the above works, use the sign-in helper or contact Microsoft Support for additional guidance. Support agents cannot send verification codes or change security details, but they can help identify the correct recovery path.

References:

Answer 2

Please note that our forum is a public platform, and I modified your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Hi Samuil Ivanov,

I understand that you are trying to access your Minecraft and Microsoft account, but the verification code is being sent to an email address that you cannot receive mail from.

Please note that this is a user-to-user forum, so contributors do not have access to your account, cannot send verification codes, and cannot change the security information on your behalf.

The AI answer above is generally correct. If you have not had a chance to try those steps yet, please first follow the option that matches your situation. I would only like to add a few important points:

If you recognize @web-library.net but no longer have access to it, select I don’t have any of these on the verification screen and follow the prompts to replace your security information. If all security info is replaced, Microsoft may require a 30-day waiting period before the new info can be used.
If you do not recognize that email address, first make sure you are signing in with the correct Microsoft account address. This is especially important for Minecraft, because the game account is tied to the Microsoft account that was used during migration or purchase.
If you know the password but cannot access any listed verification method, try the Microsoft account sign-in helper first: Microsoft account sign-in helper
If you do not know the password, you can try the account recovery form: Help with the Microsoft account recovery form

Please also note that if two-step verification is enabled and you cannot access any alternate verification method, the recovery form may not be able to restore access. In that case, the available path is usually to regain access to one of the existing security methods or wait for the security info replacement process if it was successfully started.

For reference, you may also review: Microsoft account security info and verification codes and Troubleshoot Microsoft verification code issues.

I hope this helps clarify the available recovery options and what to expect during the verification process.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Victor1-V 13,040 Reputation points Microsoft External Staff Moderator

2026-06-17T12:49:10.12+00:00

I hope you are doing well, Samuil!

I'm following up to check if you've had a chance to look over my reply.

Please feel free let me know if you need any further assistance. I look forward to hearing back from you.
Samuil Ivanov 5 Reputation points

2026-06-23T15:30:09.3266667+00:00

Hello Victor,

sorry for my later replay. Unfortunatly i cannot enter my in my minecraft account. I am sending a payment prove again. Plaese, can you help me? (PII removed)
Victor1-V 13,040 Reputation points Microsoft External Staff Moderator

2026-06-24T11:00:55.0533333+00:00

Hello Samuil,

I understand you still cannot access the Minecraft account and would like to provide proof of payment again.

As fellow users on this public forum, I cannot review payment proof, verify account ownership, access your Microsoft or Minecraft account, or change the verification email for you. Please contact Microsoft Support directly and provide the proof only through their secure support channel.

Visit the Microsoft Support contact page: Contact - Microsoft Support

In the search bar provided on the page, type "Account Security" and press Enter.

Click on the "Get Help" button that appears.

Scroll down the page until you see and click on the "Contact Support" option.

When prompted to select your product or service, choose "Other Products".

For the category, choose "Manage Account Security".

Look for and click on "Chat with a support agent in your web browser".

When prompted, provide a valid contact email where Microsoft can reach you regarding your case.

Explain your situation clearly: Be concise but provide all the relevant details.

Please do not post your receipt, full email address, order number, or any other personal information publicly in this forum. Only provide those details through the secure support chat if the support agent asks for them.

I hope this helps you reach the correct support channel for account and purchase verification.

Answer 3

Hornblower409 16,075

How to replace all the security info (verification methods) on your Microsoft/Outlook Account

If you can complete one verification step for your account (e.g. password), but can't access any of the other verification methods, and have repeatedly failed the Account Recovery process, or can't use Account Recovery because your account has Two-step Verification (2FA, MFA), then you can try to request that all the verification methods be replaced.

This will put your account in a 30 day "Pending Request" state. You will have limited access to the account during this period or no access at all if the account has Two-step Verification enabled.

Read the Microsoft documentation on this process very carefully before you proceed:
https://support.microsoft.com/en-US/accounts-billing/manage/what-does-security-info-change-is-still-pending-mean

To start the process:

From an Incognito/Private browser session open https://login.microsoftonline.com/
Enter your email address and [Next]
What happens next depends on what verification methods you have setup for your account.
When it shows up, complete the verification method that you can perform successfully.
For all the other screens take the "Forgot ...", "... don't have ...", "... another way", "Show more ...", etc. choice.

The goal is to get to one of these "30 days in the hole" screens.

User's image

A sample of the other screens you might see.

User's image

Nito 5 Reputation points

2026-08-19T14:40:00.97+00:00

What if trying those methods does not lead you to the option to the 30 day screen and instead routed back to verification?
Hornblower409 16,075 Reputation points

2026-08-19T15:12:58.7133333+00:00

@Nito said

What if trying those methods ... instead routed back to verification?

In every case I tested, if I was able to complete one verification method (e.g. password is accepted as valid) then I was able to reach a 30 day "Pending Request" screen.

Could you please give me a summary of the sequence you are seeing? And indicate at which step you were able to complete a verification method.
Nito 5 Reputation points

2026-08-19T15:27:52.17+00:00

Hi,

As reference, I have 2 step method on and no longer have that phone number, my account had malicious activity it says. I know my password. all other steps leads me to the form to fill out as much as possible, then I either get a not enough information email or it accepts but I'll wait a week and still get no rejection email, so then I try again. All methods lead me to the form to fill out data unless I am missing something. I just submitted a form request for a live person to review my submission.
Hornblower409 16,075 Reputation points

2026-08-19T15:43:24.4366667+00:00

@Nito said

my account had malicious activity it says

That may be what is stopping you from getting to a 30 day "Pending Request" screen. I was not able to test that scenario.

all other steps leads me to the form to fill out as much as possible,

I assume that is the Account Recovery Form:
https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Unfortunately, many, many, people have reported problems getting the Account Recovery process to work the way it is suppose to. I have never had to use the process personally, but from the reports I have seen it appears to be finicky, fragile, and inconsistent.

I am sorry, but all I can suggest is:

The official Microsoft doc on the process.: "Account Recovery Unsuccessful" at https://support.microsoft.com/en-us/account-billing/account-recovery-unsuccessful-dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Prompt your favorite AI with something like:

I am having trouble recovering a Microsoft account using the Microsoft Account Recovery form. Act as a Microsoft account recovery expert and help me diagnose why the recovery attempts may be failing.
Nito 5 Reputation points

2026-08-19T17:22:20.0433333+00:00

Yeah, that's the form. Thank you for your suggestions, I hope to get through one day, maybe they can create something to schedule a live verification, (POL) proof of life, for people trying to retrieve their old accounts. When I did my IT cert testing it was with live agents watching you.