Hello,
Can you share with me two screenshots please?
- Go to Device Manager > Network Adapters, I would like to see what's listed.
- Please type msinfo32.exe in the search on the taskbar and hit enter, then share a screenshot of the pop up.
Thanks!
I can't, no matter how hard I try, activate Bluetooth on my laptop, this happens after an update was received. What can I do?
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Jaime Trujillo Dominguez
85
Reputation points
I try to turn on Bluetooth; however, it is almost impossible, because with each attempt, the button to click and activate it disappears in less than a second. I can't work with my wireless mouse.😣
Windows for home | Windows 11 | Devices and drivers
Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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coop 0 Reputation points2026-08-02T23:14:45.0066667+00:00 hey ssup. not sure if this issue still blocks you but i had the same issue and midsession my BT just disappeared from my machine after a windows update. it went away form the device manager too after i used get help and followed MSs advice. cudnt get it back no matter what i tried thru online MS trblshooting. then i contacted support where an agent wanted to repair my entire windows install with an ISO image. i told them to stop as until then i hadnt checked the bios BT config to see if it was disabled and one of the solutions i had used prev. so before i took the long hard and extremely risky WIN REPAIR route i told him i wont under any circum risk a repair and went to bios. the steps i took were: device manager > uninstall bluetooth if installed. shut down. enter bios. find my BT controller menu. enable/disable bios. keep laptop turned off with power adapter unhooked. wait 10 mins. turn on laptop again. enter bios. enable bluetooth. turn off machine. keep off for 5 mins. reattach adapter. turn machine on. before win log on wait on the log on screen without logging in for 5-7 mins. log on to WIN. voila. BT back!
Note: Under no circum shud u remove or uninstall ur network controller if u dont have access to a lan cable enabled internet connection else u will be stuck with no internet too and hunt for a lan cable or if yer on starlink or a wifi only internet ur basically doomed unless u can find a cabled connection! also, the the removal of power adpater and and waiting interval steps are most imp. this needs patience. the whole process takes upto 20 mins. still nothing compared to the time it takes for the win repair and the risk of losing all ur data for its just ONE YES/NO button on the KEEP DATA? screen to decide ur fate esp if u have no backup and sadly the MS repair flow dsnt even ask you for confirmation if you accidentally click NO! Ha!
simply follow this route and in most cases ur drivers will be back and BT wud be back to flight status again!
HTH! Peace!
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Diego Glz 5 Reputation points2026-09-01T21:58:55.4733333+00:00 i went to device manager but i dont see anything that says bt. Also what do you mean when you say enter bios? How can i find my bt control menu if i cant see anything that says bt on my device to turn on and off
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Leon 0 Reputation points2026-09-22T18:28:51.4766667+00:00 When I click where I normally connect my bluetooth, wifi, change brightness or volume, the Bluetooth button is just replace with some "Studio Effects" button
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himanshu patel 0 Reputation points2026-10-03T07:35:45.9733333+00:00 BLUETOOTH CONNECT NAHI HO RAHA HAI
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JuliaMarvin 23,005 Reputation points Volunteer Moderator2026-10-03T08:56:08.5766667+00:00 @himanshu patel
Please start your own thread.
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EmilyS726 270.5K Reputation points Independent Advisor2026-06-01T18:30:40.1533333+00:00 -
AI answer
2026-06-01T17:58:46.8566667+00:00 Perform these steps in order on the Windows 11 laptop:
- Run the Bluetooth troubleshooter
- Open the Get Help app and run the automated Bluetooth troubleshooter for Windows 11. It will diagnose and attempt to fix the missing/greyed-out Bluetooth toggle.
- Use this entry point if available: Run the troubleshooter in Get Help (ms-contact-support://smc-to-emerald/TroubleshootBluetooth).
- Make sure Bluetooth is turned on (and the toggle is visible)
- In quick settings: select the Network, Sound, or Battery icon on the right side of the taskbar, look for the Bluetooth quick setting, and select it to turn it on.
- In Settings: select Start > Settings > Bluetooth & devices, and make sure Bluetooth is turned on.
- If the toggle appears briefly and disappears, continue with the next steps (driver or service issues are likely after the update).
- Turn Bluetooth off and on again from Settings
- Go to Start > Settings > Bluetooth & devices.
- Turn Bluetooth off, wait about 10 seconds, then turn Bluetooth on again.
- Try pairing the wireless mouse again.
- Check Airplane mode
- Press Windows + A to open quick settings.
- Make sure Airplane mode is turned off, because it disables Bluetooth.
- Install the latest Bluetooth drivers
- Select Start > Device Manager.
- Expand Bluetooth and select the Bluetooth adapter (it may include the word “radio”).
- Right-click the adapter and select Update driver > Search automatically for updated driver software.
- Complete the wizard, then select Start > Power > Restart if prompted, and test Bluetooth again.
- Check for Windows updates
- Select Start > Settings > Windows Update.
- Select Check for updates and install all available updates, as some Bluetooth fixes and drivers are delivered via Windows Update.
- Restart the PC when updates complete and test the Bluetooth toggle again.
- Fully power-cycle the PC (if Bluetooth still “disappears” after the update)
- Shut down the PC completely via Start > Power > Shut down.
- If it is a desktop or a laptop with removable power:
- Turn off the power supply or unplug the power cable.
- Wait several minutes (for example, 10 minutes) or hold the power button for about 30 seconds to fully discharge.
- Reconnect power and start the PC.
- After boot, return to Settings > Bluetooth & devices and check if Bluetooth is now stable and the toggle remains available.
- Re-pair the wireless mouse
- Ensure the mouse is powered on, has fresh batteries/charge, and is in pairing mode.
- Go to Start > Settings > Bluetooth & devices > Devices.
- Add the mouse again if it does not appear as connected.
If the Bluetooth toggle still disappears after all these steps, collect details (exact Windows 11 version, recent update KB number, and Device Manager Bluetooth entries) and contact Microsoft Support using the Get Help app so they can review the specific post-update behavior.
References:
AI-generated content may be incorrect. Read our transparency notes for more information. - Run the Bluetooth troubleshooter