Excel is not letting me download any add-ins, neither is PowerPoint. Every time I try to download any add-ins from the app, it just gives me an error that it's unable to download. These are two screenshots of the errors I get when I try to download any add-in.
“ Error loading add-ins, One or more add-ins failed to load. See your add-ins. ”
“ You don’t have permission to use this add-in. Contact your system administrator to request access. ”
It is a 365 personal family account.
- Add-ins work on the web version, just not on my local PC/APP. it also works on my daughters computer (who is on the family account) it just doesn't work on my PC
- I am the administrator and made no restriction to limit add-ins
- I have gone through all the regular troubleshooting steps.
- I have tried repair windows (both Quick and online)
- I have completely uninstalled and fully reinstalled Office.
- I have tried editing registry.
- I have tried deleting cache information
- Additional context i used to have my university email/account (that ran on outlook and had its own Office suite) on along with my personal outlook (both were logged in prior), i have removed every trace of the university account from my PC (that im aware off)- still did nothing
i have spent 6 hours on this and come to a dead end, can anyone help with this please?
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