I bought Robux through the Xbox Store and did not receive them

Leo 0 Reputation points
2026-05-27T00:53:56.2533333+00:00

Captura de tela 2026-05-26 214956

Captura de tela 2026-05-26 215111

I had earned 5000 points through Microsoft Rewards, so I decided to buy 400 Robux from the Xbox Store since it was the most affordable price for me. With the 5000 points, I bought 30.00 reais on the Xbox Store, and for 29.90 I bought the 400 Robux. Shortly after, I installed Roblox from the Xbox Store on my PC and connected my Xbox account with my Roblox account. However, I did not receive the Robux. A few hours later, I contacted Xbox, and the agent I spoke with said I should wait one day for them to arrive. It has been more than 24 hours since the purchase, and I still have not received them. I tried to request a refund, but it was denied due to the refund policies. Now I have made one last contact with Xbox, I am waiting for the email, and I hope for a satisfactory response.

Community Center | Not monitored
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Stefan Marchitan 0 Reputation points
    2026-10-03T16:50:01.2366667+00:00

    You'll have to sign in to your account with your console. A PC won't work in your case

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-05-27T00:54:21.5566667+00:00

    The issue described (Robux purchased via Xbox/Microsoft Store not being delivered and a refund request being denied) cannot be resolved with self-service steps in the available documentation. It requires direct handling by Xbox/Microsoft Support.

    The appropriate next actions are:

    1. Track the purchase and refund status
      • Go to the Xbox/Microsoft Store order history and confirm the Robux order shows as Completed/Concluído and that the refund request is Denied/Solicitação negada.
      • If any refund is shown as Issued, follow the guidance to wait a few days for the payment provider to process it, as described for games and apps refunds.
    2. Continue working with official support
      • Since the Robux are a digital in-game currency and the refund was denied, only Xbox/Microsoft Support can investigate entitlement delivery issues or make exceptions to refund policy.
      • Keep the order number, service request number, and screenshots of the completed order and missing Robux ready and reply to the email from Xbox Support or contact them again if needed.
    3. Be aware of Rewards/refund limitations
      • Microsoft Rewards redemptions and digital rewards are generally final and not eligible for return or exchange, except in cases of defective products or as required by law. Any refund or replacement of the Robux purchase is therefore at the discretion of support under those rules.

    No additional self-service tools in the provided documentation can force delivery of the Robux or override the refund decision; resolution depends on the outcome of the ongoing Xbox Support case.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.