When I try to open a Microsoft Form it asks for my email address to log in, but my work email address is not recognised.

Question

When I try to open a Microsoft Form it asks for my email address to log in, but my work email address is not recognised.

Rachel 20

I run a small company. I have a Microsoft Entra Login which uses my work email address as the administrator login. I log in, and I see the 2 users - myself (with same email address) and one other (with email address at the same domain). Each user has a 365 licence. With my same email address I am logged in to the Office Apps no problem. A consultant has created a survey using Office Forms. It is set such that anyone with the link can open it. When I click the link to open it, it asks me to log in. I try to log in using my work email address I get the error message "We couldn't find your Microsoft account. Try entering your details again or create an account" If I click 'Create and account' I get the message "You can't sign up with a work or school email". (If I log in using my private email address it works fine, but I do not want to use my private email address for work).

Any suggestions - I am going round in circles...

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Answer accepted by question author

Jayden-P 26,285 Microsoft External Staff Moderator

Hi Rachel

After doing some further testing, can you please confirm your Form link:

The link should start with something like https://forms.office.com/pages/responsepage.aspx?... You won't be prompt to log in.
If it looks like this https://forms.office.com/Pages/DesignPageV2.aspx? and the consultant use a personal account: It will require you logging in with URL login.live.com

The main difference between this is the first link is to fill out the form, while the second link is to edit the form.

Rachel 20 Reputation points

2026-05-13T14:27:40.9233333+00:00

Hi @Jayden-P Your response is very helpful - you are homing in on the answer!

Now that I double check, I have two links - and yes, one is to EDIT the Form and the other is to FILL OUT the Form.

The FILL OUT link works fine without logging-in.

When I click the EDIT link I am unable to login in order to edit the Form.

I will PM you the links.

From your message, looks like the consultant has used a personal account to create the Form which is why I cannot edit it using my WORK email MS login.

Is there a way to import the survey/Form into my work MS account in order to 'own' it?

Rachel.
Jayden-P 26,285 Reputation points Microsoft External Staff Moderator

2026-05-13T14:35:01.54+00:00

Hi Rachel

You can try duplicate the form as a template.

When you open this link, there will be a banner to duplicate the form to use as your own.
Rachel 20 Reputation points

2026-05-13T16:32:54.7233333+00:00

Hey @Jayden-P you are a genius.

Using the link to FILL-IN the Form (not the link to EDIT the Form), I created a duplicate of the Form, which then added itself to my Forms from where I can edit it as if I created it.

Thanks so much.
Jayden-P 26,285 Reputation points Microsoft External Staff Moderator

2026-05-14T07:05:42.5666667+00:00

Hi Rachel

Glad I could help. If you need anything else, please feel free to reach out.

1 additional answer

Your answer

Rachel 20 Reputation points

2026-05-13T14:27:40.9233333+00:00

Hi @Jayden-P Your response is very helpful - you are homing in on the answer!

Now that I double check, I have two links - and yes, one is to EDIT the Form and the other is to FILL OUT the Form.

The FILL OUT link works fine without logging-in.

When I click the EDIT link I am unable to login in order to edit the Form.

I will PM you the links.

From your message, looks like the consultant has used a personal account to create the Form which is why I cannot edit it using my WORK email MS login.

Is there a way to import the survey/Form into my work MS account in order to 'own' it?

Rachel.
Jayden-P 26,285 Reputation points Microsoft External Staff Moderator

2026-05-13T14:35:01.54+00:00

Hi Rachel

You can try duplicate the form as a template.

When you open this link, there will be a banner to duplicate the form to use as your own.
Rachel 20 Reputation points

2026-05-13T16:32:54.7233333+00:00

Hey @Jayden-P you are a genius.

Using the link to FILL-IN the Form (not the link to EDIT the Form), I created a duplicate of the Form, which then added itself to my Forms from where I can edit it as if I created it.

Thanks so much.
Jayden-P 26,285 Reputation points Microsoft External Staff Moderator

2026-05-14T07:05:42.5666667+00:00

Hi Rachel

Glad I could help. If you need anything else, please feel free to reach out.

Answer 1

Jayden-P 26,285 Microsoft External Staff Moderator

Hi Rachel

May I ask if this consultant is in your organization or another organization?

When you are prompt for login, can you pay the attention to the URL, does it show login.microsoftonline.com or login.live.com?

I am trying to reproduce your case and here is what I noticed:

You mentioned anyone can open the form. Can you confirm the consultant choose the Anyone can respond option? If yes, you shouldn't be prompt for log in. Please double check with them.

User's image

If I choose the option number 2, I am prompt to login, the URL is login.microsoftonline.com. In this page, I cannot use my personal email, it will require business email to log in.

Additionally, have you tried access the link via incognito web? Does it ask you to sign in? With incognito web, it will avoid account confusion.

Please try and let me know. I look forward for your reply.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Rachel 20 Reputation points

2026-05-13T13:21:26.62+00:00

Hi @Jayden-P Thanks for your time!

The consultant is outside my organisation.

The login prompt is login.live.com

The Form was set to "Anyone can respond"

Incognito browser access gives same login prompt and error response.

(I am reluctant to send the survey Form out to my clients if they are unable to access it with their employer controlled emails).

Thanks again.

Rachel.
Jayden-P 26,285 Reputation points Microsoft External Staff Moderator

2026-05-13T13:49:18.6866667+00:00

Hi Rachel

Thanks for your information.

If possible, can you please provide the Form link via private message?