Trade in my broken Surface 6

Hello, Unaiza Hillard.

Sign in to your Microsoft account on the page https://support.microsoft.com/en-US/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=www.microsoft.com In the search bar, enter (without quotation marks) "agent support" and press Enter or click on Get Help. Ignore the search results and click on the "Contact Support" button at the bottom. On the next page, select "Surface" and "Surface Laptop" from the drop-down lists, then click on "Confirm". Next, select "Chat with a support agent in your web browser" and on the next page, enter (if prompted) your (the one that works) email address and click on "Confirm". A chat window will open in a new tab. Wait for the operator to respond and describe the problem.

You can get the trade-in value at https://www.microsoft.com/en-us/store/b/microsoft-trade-in