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Are you saying your exams are on different Learn profiles?
If so, you need to link and merge your Learn profiles
Certificate Not Received
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 98%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV3%3C/text%3E%3C/svg%3E)
vinayakbhitam-3285
5
Reputation points
Dear Team,
Please have any suggestions regarding the facing issue. <PII removed>
I have completed November 15 AZ-801 exam for different accounts <PII removed>
Before 2 day complete Microsoft exam AZ-800 Using primary account <PII removed>
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vinayakbhitam-3285 5 Reputation points
2026-05-13T07:39:06.77+00:00 Please resolve the issue & send the certificate
Answer recommended by moderator
Julian Sharp
43,341
Reputation points
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vinayakbhitam-3285 5 Reputation points
2026-05-13T10:18:52.72+00:00 Please send my certificate on my primary email id
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Julian Sharp 43,341 Reputation points
2026-05-13T10:20:02.03+00:00 That is not possible, you have to access certifications via your Learn profile
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vinayakbhitam-3285 5 Reputation points
2026-05-13T13:09:36.33+00:00 please provide me the support number so we asked
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Julian Sharp 43,341 Reputation points
2026-05-13T13:11:26.6+00:00 There is no support telephone number
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vinayakbhitam-3285 5 Reputation points
2026-05-14T12:04:39.97+00:00 not help please provide the easy step
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Julian Sharp 43,341 Reputation points
2026-05-14T13:19:31.61+00:00 You need to merge your Learn profiles using the links I provided. That is the easy step.
If you need more help contact Credentials Support
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