How long do I have to wait to get into locked account?

For a locked Microsoft/Outlook.com account, the wait time depends on why it is locked and what changes were made:

1. Too many failed sign-ins / suspicious activity / verification blocks
   • Microsoft may temporarily block sign-in or verification after many attempts or unusual activity.
   • Recommended wait is at least 24 hours without making new attempts. Repeated attempts can reset the timer and extend the block.
   • After the cooldown, try again from a familiar device/network and use the standard recovery options (password reset, verification code, recovery form).
2. Security info (phone/email) was removed and replaced
   • If all security info on the Microsoft account was removed and replaced with new info, the account goes into a restricted state for 30 days.
   • During this 30‑day period, the message may say things like “Your security info change is still pending” or “You can’t access this site right now.”
   • The 30‑day wait is mandatory and is designed to protect the account in case someone else changed the security info. The change completes only after the 30 days have passed.
3. Account locked / blocked due to suspicious activity or Terms of Use
   • If the sign-in page shows that the Microsoft account has been locked and there is an aka.ms/ link to request reinstatement, the account remains locked until the account reinstatement form is submitted and reviewed.
   • After submitting that form, a Microsoft Online Safety support agent reviews it and responds by email. Submitting multiple forms can slow down the response.
4. Verification code / “Try another verification method” issues
   • If blocked by verification attempts (for example, “Try another verification method” or rate limits on codes), Microsoft guidance is:
     • Try another verification method on the account (alternate email, different phone).
     • Try another network (switch Wi‑Fi/cellular).
     • If still blocked, wait at least 24 hours, and up to about a week in persistent cases, without repeated attempts.

Given the steps already taken (new account, password reset, phone update) and still being locked, the likely scenarios are either:

• A temporary security/verification block → wait a full 24 hours (or longer, up to several days) with no attempts, then retry recovery; or
• A 30‑day security‑info change hold if all security info was replaced → access will only be restored after the 30‑day period completes.

If the sign-in page shows an aka.ms reinstatement link, complete that form and wait for the email response; that review time is not specified but additional submissions should be avoided.

References:

• Microsoft account has been locked
• What does “Security info change is still pending” mean?
• Common problems with two-step verification for a work or school account
• Troubleshoot Microsoft verification code issues
• Reactivate an account that has been blocked
• Why can't I log in to my Outlook account? - Microsoft Q&A
• Locked out of my Outlook account and recovery options not working - Microsoft Q&A