My outlook account has been hacked and I am unable to sign in

Question

My outlook account has been hacked and I am unable to sign in

Steve Armstrong 20

Going through the account recovery flow, and it appears my outlook account no longer exists. My recovery email and phone number were removed, and I have no way of recovering my account. All on-line options can't help.

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Steve Armstrong 20 Reputation points

2026-05-08T08:33:31.38+00:00

How can I talk to an agent to recover or reopen my account?

Answer accepted by question author

GsN5034 - IA 77,000 Independent Advisor

Hello, thank you for reaching out to Microsoft Q&A.

Here is what may have happened:

The hacker appears to have gained access to your Microsoft account, deleted your @Outlook.com email alias, and added their own email address to the account.

When this happens, you cannot recreate the same username (email address), and that address cannot be associated with any other Microsoft account again. It is a permanent deletion of the email address, and it cannot be recovered.

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So, to avoid this situation happening in the future, make sure you secure your active Microsoft accounts with a Strong password and enable two-factor authentication for added security.

How to help keep your Microsoft account secure

If you have purchased any games or apps from the Microsoft Store, you can use the Xbox account recovery form to submit an account recovery request and see if the team can help recover your account.

Recover your Microsoft account

Lee Holt 20 Reputation points

2026-09-17T06:01:31.3366667+00:00

This mean I no longer have access to One-Drive, so I must cancel One-Drive and apply to my new account
Hornblower409 15,140 Reputation points

2026-09-18T04:55:29.9066667+00:00

@Lee Holt

I understand that you have the same or similar issue to the one discussed in this thread. But you will not get any help by adding to an old post.

I would suggest that you start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem and what steps you have already tried to fix it.

This provides much higher visibility to your issue than adding on to an existing post, which is only seen by people who are already following this question.

1 additional answer

Steve Armstrong 20 Reputation points

2026-05-08T08:33:31.38+00:00

How can I talk to an agent to recover or reopen my account?
Lee Holt 20 Reputation points

2026-09-17T06:01:31.3366667+00:00

This mean I no longer have access to One-Drive, so I must cancel One-Drive and apply to my new account
Hornblower409 15,140 Reputation points

2026-09-18T04:55:29.9066667+00:00

@Lee Holt

I understand that you have the same or similar issue to the one discussed in this thread. But you will not get any help by adding to an old post.

I would suggest that you start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem and what steps you have already tried to fix it.

This provides much higher visibility to your issue than adding on to an existing post, which is only seen by people who are already following this question.

Answer 1

Steve Armstrong 20

Does this mean they have access to all the emails I had not deleted since the account was created?

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