Check your account info and try again, or switch to modern auth below. To get help, contact your IT admin.

Question

Check your account info and try again, or switch to modern auth below. To get help, contact your IT admin.

I365 40

From Past 7 days we are facing an issue in Gmail mobile application where our o365 user account prompt below error:-

"Check your account info and try again, or switch to modern auth below. To get help, contact your IT admin."
I have also try to use App password but face the same issue,cleared the Gmail cache and everything but facing the same.

The Same email accounts work correctly in Outlook Mobile application

Abin Thariyan 0 Reputation points

2026-05-13T12:17:55.46+00:00

Is this global issue?
Ross 5 Reputation points

2026-05-13T15:22:45.2533333+00:00

This issue is not just in the Gmail app. It's not possible to add an exchange account to Android without receiving this error. This is a major issue, especially for me. Contacts and Samsung calendar no longer work at all!
Alexander Evans 0 Reputation points

2026-05-13T19:06:38.7666667+00:00

I've run into this exact same issue. I cleared the cache and data on the Gmail app and tried to add an account using Modern authentication for Outlook and Office 365. When you go to sign in you get the same error message:

"Check your account info and try again, or switch to modern auth below. To get help, contact your IT admin."

I had the user sign in to the Outlook Android app and it worked without any issue. All the other non-Microsoft email accounts are working in Gmail. The user reported this issue began May 7th as well. Thank you for submitting this it was a great help in determining the issue isn't with his account or phone.
Fifth313ment 0 Reputation points

2026-05-13T21:45:41.9133333+00:00

How could this be still going on a week later? This is crazy.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Lexi_star 0 Reputation points

2026-05-16T18:52:27.9333333+00:00

This is incredibly frustrating! I can deal with the email although it's a serious pain having multiple apps but not being able to sync calendars across platforms is ridiculous and untenable.
Aurelie 0 Reputation points

2026-05-22T13:24:11.1466667+00:00

Bonjour,

Depuis lundi 18/05 j'ai également le même soucis. Plus de synchronisation de mon adresse mail O365 sur l'application Gmail, ni sur Samsung mail... Plus de synchro sur le calendrier Samsung aussi...mais le pire c'est que je ne peux plus synchroniser sur l'application "Contact" de Samsung… et ça c'est très gênant!! car depuis lundi je suis "aveugle": je n'ai plus que des numéros dans les sms au lieu des noms, et lorsque je veux appeler je suis obliger de jongler entre ouvrir mon ordi pour lire le numero de la personne à appeler, ou batailler avec l'application Outlook pour les voir...et je ne sais plus qui m'appelle…

1 answer

Your answer

Abin Thariyan 0 Reputation points

2026-05-13T12:17:55.46+00:00

Is this global issue?
Ross 5 Reputation points

2026-05-13T15:22:45.2533333+00:00

This issue is not just in the Gmail app. It's not possible to add an exchange account to Android without receiving this error. This is a major issue, especially for me. Contacts and Samsung calendar no longer work at all!
Alexander Evans 0 Reputation points

2026-05-13T19:06:38.7666667+00:00

I've run into this exact same issue. I cleared the cache and data on the Gmail app and tried to add an account using Modern authentication for Outlook and Office 365. When you go to sign in you get the same error message:

"Check your account info and try again, or switch to modern auth below. To get help, contact your IT admin."

I had the user sign in to the Outlook Android app and it worked without any issue. All the other non-Microsoft email accounts are working in Gmail. The user reported this issue began May 7th as well. Thank you for submitting this it was a great help in determining the issue isn't with his account or phone.
Fifth313ment 0 Reputation points

2026-05-13T21:45:41.9133333+00:00

How could this be still going on a week later? This is crazy.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Lexi_star 0 Reputation points

2026-05-16T18:52:27.9333333+00:00

This is incredibly frustrating! I can deal with the email although it's a serious pain having multiple apps but not being able to sync calendars across platforms is ridiculous and untenable.
Aurelie 0 Reputation points

2026-05-22T13:24:11.1466667+00:00

Bonjour,

Depuis lundi 18/05 j'ai également le même soucis. Plus de synchronisation de mon adresse mail O365 sur l'application Gmail, ni sur Samsung mail... Plus de synchro sur le calendrier Samsung aussi...mais le pire c'est que je ne peux plus synchroniser sur l'application "Contact" de Samsung… et ça c'est très gênant!! car depuis lundi je suis "aveugle": je n'ai plus que des numéros dans les sms au lieu des noms, et lorsque je veux appeler je suis obliger de jongler entre ouvrir mon ordi pour lire le numero de la personne à appeler, ou batailler avec l'application Outlook pour les voir...et je ne sais plus qui m'appelle…

Answer 1

Hi @I365

Based on your description, I have tested the scenario on my side and can confirm that I am seeing the same behavior when adding Microsoft 365 (Office 365) accounts to the Gmail mobile application.

User's image

From my findings, this does not appear to be caused by incorrect credentials, MFA settings, or app password configuration. I also found that other users have recently reported the same issue with the Gmail mobile app when connecting to Exchange Online accounts, showing the exact error message you mentioned.

There are indications that this is related to a recent compatibility issue between the Gmail mobile app and Exchange Online, where authentication fails even though the same account works correctly in other clients. In particular, users have reported that Outlook mobile works without any issue while the Gmail app fails to authenticate or repeatedly rejects valid credentials.

Currently, there is no official confirmation or fix announced from Microsoft or Google regarding this behavior. Based on current findings, this appears to be a service/client-side issue rather than a tenant configuration or user account issue.

As a workaround, affected users should continue using the Outlook mobile application or Outlook Web to access their mailbox, as it uses a different authentication and sync mechanism and is not impacted by this issue.

You can read more at Gmail app bug locks some Microsoft 365 and Exchange Online users out on Android, Outlook still works.

This information is provided as a convenience to you. These sites are not controlled by Microsoft, and Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please ensure that you fully understand the risks before using any suggestions from the above link.

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Anonymous

2026-05-07T23:31:53.3833333+00:00

Hi @I365
May I know if you have got any chance to check my answer? If you need further assistance, please feel free to let me know. Thank you!
I365 40 Reputation points

2026-05-08T03:10:27.2933333+00:00

Hi @Anonymous

Yes thank you for sharing the update with me.

As per the suggestion i have been using Outlook for mobile and raise a support ticket at Microsoft 365 Support as well.

Hope they found out a answer as i am not so usual with outlook.
Anonymous

2026-05-08T04:14:25.76+00:00

Hi @I365
Thank you for sharing your update. I’m glad you’ve taken the time to confirm the situation here.

At the same time, I’d recommend also opening a support ticket directly with Google Support, as they may be able to provide additional details or guidance specific to your account.

If you’re able to share any insights you receive from Support teams, that would be very valuable for other community members who might encounter the same challenge.

Appreciate your contribution to the discussion.