Unable to contact Microsoft Credentials Support — links redirect to Engage Center / Support for Business

Question

Unable to contact Microsoft Credentials Support — links redirect to Engage Center / Support for Business

Dmitry Orlov 0

Hello,

I need help contacting Microsoft Credentials / Microsoft Learn certification support.

My Microsoft certification profile was associated with my former work account, but that work account has since been deleted by my former employer. Because of this, I can no longer sign in or access my Microsoft certification profile.

I tried to create a support ticket through the official Microsoft Credentials Support links, including:

https://aka.ms/credentialssupport https://aka.ms/CertificationSupport

However, both links currently redirect me to Engage Center / Support for Business. I cannot access the correct support form with:

Product family: Learning Product or Service: Microsoft Credentials

I also tried to create a ticket through the available support options, but I could not reach the correct Microsoft Credentials / Learning Support department.

Could a Microsoft moderator please help me access the correct Microsoft Credentials Support form or route my issue to the certification support team?

I can provide my old work account email, personal Microsoft account email, certification details, certificate number, and PDF certificate through a private support channel if required.

Thank you.

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2 answers

Answer 1

Julian Sharp 47,981

If you do not see Microsoft Credentials selected against Product, create an account on the Engage Center Hub and then use the direct link https://aka.ms/credentialssupport again.

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Answer 2

Julian Sharp 47,981

As for you Learn profile, you must have access to the email account associated with the Learn profile. There is no method to access without it or to transfer certifications. This is why you are strongly encouraged to add a personal account to your Learn profile. As it says when you book an exam

Schedule Exam

Dmitry Orlov 0 Reputation points

2026-05-01T17:10:09.4166667+00:00

Hello,

I followed the recommendation and created/initialized my Engage Center Hub account.

I am signed in with my personal Microsoft account, and the Engage Center portal now opens successfully. I also checked my Microsoft account profile and my name, country/region, email, and other profile information are filled in.

However, when I open https://aka.ms/credentialssupport again, it still redirects me to Engage Center / Support for Business. The URL contains targetExperience/sfb, and the form still shows “Currently viewing: Support for Business”. I still do not see Microsoft Credentials or Learning selected against Product, and I cannot find Microsoft Credentials in the Product dropdown.

Could you please clarify exactly where I need to create or initialize the Engage Center Hub account, or provide a direct link that opens the Microsoft Credentials / Learning support form correctly?
Best regards
Julian Sharp 47,981 Reputation points

2026-05-01T17:11:30.78+00:00

When I try it resolves to try https://engagehub.microsoft.com/#view/Microsoft_AzureCXP_EngageHub/EngageHubMenu.MenuView/~/helpSupport/targetExperience/sfb/sapId/de16815f-2fa5-576e-4946-70cae21a4eeb
Dmitry Orlov 0 Reputation points

2026-05-01T18:03:24.1733333+00:00

Hello, I have managed to access my certificate using another way. My old account was still active. Thank you for support!