Microsoft Teams Messages not loading on my mobile device

Question

Microsoft Teams Messages not loading on my mobile device

Emilie Paasch 0

For the past two weeks the messages on my mobile device have not been loading and I am unable to send messages to groups. I have done all the tips given on the support page but none of them have worked.

Emilie Paasch 0 Reputation points

2026-04-27T19:15:40.7266667+00:00

The problem is on my mobile device. It is a Samsung s22. There is no problem when I use it on my laptop. It is having problems over wifi and data. New messages aren't loading in my channels and my messages to people fail to send. I know a few people who have also been struggling with this problem and they have androids. I do not know if there was an update or anything that may have caused this problem. I have tried uninstalling the app and reinstalling. Uninstalling and restarting my phone then reinstalling. I have unistalled all my microsoft apps, restarted my phone then reinstall. I have cleared the cache, cleared the data. I have tried all the tips suggested on the microsoft help and none of them have worked.
Kai-L 19,920 Reputation points Microsoft External Staff Moderator

2026-04-27T19:54:50.1166667+00:00
Dear @Emilie Paasch,

Thank you for the detailed update and for outlining everything you’ve already tried. I understand how frustrating this must be, especially when it affects your workflow on your mobile device.

As a forum moderator, I genuinely wish I could directly access your account or review backend systems to diagnose and fix this for you. However, our role here is limited to providing general guidance and troubleshooting steps that users can apply themselves.

Based on your description and recent community reports, this issue appears to be widespread on certain Samsung Android devices, including the Galaxy S22, particularly after the April 2026 Samsung security update. Many users have reported similar behavior affecting Teams, Outlook, Authenticator, and other Microsoft 365 apps. Given that the issue persists across Wi‑Fi and mobile data and that extensive reinstall attempts have not helped, this strongly suggests a platform‑level issue on Samsung Android, rather than a Microsoft account or app‑specific problem.

In many reported cases, the root cause is a conflict with Android System WebView following the Samsung update.

Go to Settings and search for Android System WebView

Open it, tap the three dots in the top‑right corner, and select Uninstall updates (or Remove updates)

Restart your phone

Open the Google Play Store, search for Android System WebView, and update it again

After completing these steps, try opening Teams and signing in once more.
Note: Menu names and locations may vary slightly depending on your Android and UI version.

If you need to communicate urgently while this issue persists, you can access Teams through a browser by visiting teams.microsoft.com (for example, using Chrome on your device).

Please feel free to share any updates or let me know if symptoms change. I’m happy to continue supporting you here where I can.
Ruwim.B 6,910 Reputation points Volunteer Moderator

2026-04-27T20:06:36.2333333+00:00

Just to avoid any misunderstanding, Teams is not supported on mobile browsers.
Kai-L 19,920 Reputation points Microsoft External Staff Moderator

2026-04-27T20:16:10.31+00:00

Hi @Ruwim.B,

Thank you for the clarification, I appreciate you pointing that out. To clarify, while Teams is not officially supported on mobile browsers, some users can access it as a temporary workaround by opening teams.microsoft.com in a mobile browser, tapping the three dots in the top-right corner, and selecting Open in desktop mode. This can help in urgent scenarios, though it’s not a supported experience.

Thanks again for your helpful input and for keeping the information accurate for the community.
Kai-L 19,920 Reputation points Microsoft External Staff Moderator

2026-04-28T20:09:18.7733333+00:00

Dear @Emilie Paasch,

It has been a while and I am writing to see how things are going with this issue. If there’s anything else I can assist you with or if you need further clarification, please don’t hesitate to let me know, I’m here to help. Looking forward to hearing from you. Wishing you a great day ahead!
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

2 answers

Your answer

Emilie Paasch 0 Reputation points

2026-04-27T19:15:40.7266667+00:00

The problem is on my mobile device. It is a Samsung s22. There is no problem when I use it on my laptop. It is having problems over wifi and data. New messages aren't loading in my channels and my messages to people fail to send. I know a few people who have also been struggling with this problem and they have androids. I do not know if there was an update or anything that may have caused this problem. I have tried uninstalling the app and reinstalling. Uninstalling and restarting my phone then reinstalling. I have unistalled all my microsoft apps, restarted my phone then reinstall. I have cleared the cache, cleared the data. I have tried all the tips suggested on the microsoft help and none of them have worked.
Kai-L 19,920 Reputation points Microsoft External Staff Moderator

2026-04-27T19:54:50.1166667+00:00

Dear @Emilie Paasch,

Thank you for the detailed update and for outlining everything you’ve already tried. I understand how frustrating this must be, especially when it affects your workflow on your mobile device.

As a forum moderator, I genuinely wish I could directly access your account or review backend systems to diagnose and fix this for you. However, our role here is limited to providing general guidance and troubleshooting steps that users can apply themselves.

Based on your description and recent community reports, this issue appears to be widespread on certain Samsung Android devices, including the Galaxy S22, particularly after the April 2026 Samsung security update. Many users have reported similar behavior affecting Teams, Outlook, Authenticator, and other Microsoft 365 apps. Given that the issue persists across Wi‑Fi and mobile data and that extensive reinstall attempts have not helped, this strongly suggests a platform‑level issue on Samsung Android, rather than a Microsoft account or app‑specific problem.

In many reported cases, the root cause is a conflict with Android System WebView following the Samsung update.

Go to Settings and search for Android System WebView

Open it, tap the three dots in the top‑right corner, and select Uninstall updates (or Remove updates)

Restart your phone

Open the Google Play Store, search for Android System WebView, and update it again

After completing these steps, try opening Teams and signing in once more.
Note: Menu names and locations may vary slightly depending on your Android and UI version.

If you need to communicate urgently while this issue persists, you can access Teams through a browser by visiting teams.microsoft.com (for example, using Chrome on your device).

Please feel free to share any updates or let me know if symptoms change. I’m happy to continue supporting you here where I can.
Ruwim.B 6,910 Reputation points Volunteer Moderator

2026-04-27T20:06:36.2333333+00:00

Just to avoid any misunderstanding, Teams is not supported on mobile browsers.
Kai-L 19,920 Reputation points Microsoft External Staff Moderator

2026-04-27T20:16:10.31+00:00

Hi @Ruwim.B,

Thank you for the clarification, I appreciate you pointing that out. To clarify, while Teams is not officially supported on mobile browsers, some users can access it as a temporary workaround by opening teams.microsoft.com in a mobile browser, tapping the three dots in the top-right corner, and selecting Open in desktop mode. This can help in urgent scenarios, though it’s not a supported experience.

Thanks again for your helpful input and for keeping the information accurate for the community.
Kai-L 19,920 Reputation points Microsoft External Staff Moderator

2026-04-28T20:09:18.7733333+00:00

Dear @Emilie Paasch,

It has been a while and I am writing to see how things are going with this issue. If there’s anything else I can assist you with or if you need further clarification, please don’t hesitate to let me know, I’m here to help. Looking forward to hearing from you. Wishing you a great day ahead!
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Answer 1

Try the following targeted steps for Teams messages not loading on a mobile device, especially since basic tips were already tried:

Verify general connectivity and sign-in
- Confirm the device has a working internet connection by opening a browser and visiting any website.
- In Teams mobile, tap the profile picture → Sign out. Fully close the app, reopen it, and sign in again with the work or school account.
Test if the issue is account- or device-specific
- From a browser on the same device, go to the web version of Teams: https://teams.microsoft.com/ and sign in.
- If chats load and messages send in the web version but not in the mobile app, the problem is likely with the mobile client rather than the account or service.
Fully restart Teams and the device
- Force close Teams on the mobile device (swipe it away from recent apps).
- Restart the phone, then open Teams again and check if chats load.
Reinstall Teams cleanly on the mobile device
- Uninstall the Teams app from the phone.
- Restart the phone.
- Reinstall Teams from the official app store.
- Open Teams, sign in, and test loading chats and sending to groups.
If using Android and other Microsoft apps also misbehave
- If Outlook or other Microsoft apps on the same Android device also fail to load content, follow the pattern from similar issues:
  - Uninstall the affected Microsoft apps (for example, Outlook and Teams).
  - Restart the phone.
  - Reinstall the apps and sign in again.
If the problem persists across devices
- If chats also fail to load in the Teams web client or on a desktop, this indicates a service or account issue rather than the mobile app. In that case, contact the organization’s IT admin so they can check Microsoft 365 service health and open a support ticket with Microsoft if needed.

References:

Answer 2

Hi @Emilie Paasch,

Thank you for reaching out, and I’m sorry to hear you’ve been dealing with this for the past couple of weeks. That’s understandably frustrating, especially when it affects your workflow on your mobile device.

To help narrow this down and determine whether this is a device‑specific issue, an app issue, or something tenant‑related, could you please share a bit more information?

What mobile device and OS version are you using (for example, iOS or Android, and the version)?
Does this happen on Wi‑Fi, mobile data, or both?
Are you able to send and receive messages in Teams on a desktop or web browser, or does the issue only occur on mobile?
Does the issue affect all chats and channels, or only specific group chats?
Do messages remain stuck on “Loading”, or do you see any error messages?
Have there been any recent changes, such as a password change, MFA update, device upgrade, or Teams app update?
Are other users in your organization experiencing the same issue?
What troubleshooting steps have you already tried?

This information will help identify the most effective next steps. Once you share a few of these details, I’ll be happy to guide you further. Thank you for your patience, and I look forward to your reply.