Hi Fabian Lehmann,
Does the problem occur on other applications that support drag & drop such as Explorer? Or does it happen on other machines with another graphics card?
Thank you for your time.
Drag and Drop Overlay Artifacts When Dragging Items in Microsoft Outlook
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 21%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFL%3C/text%3E%3C/svg%3E)
Fabian Lehmann
0
Reputation points
We currently have an issue on our clients with 2 connected monitors where dragging and dropping inbox items in Microsoft Outlook (on Windows 11 Pro 25H2) on one screen creates ghosting artifacts that draw over everything on the second screen (see attached video).
It is clearly a software issue since it is also visible in screen captures. We tried installing Windows Updates, reinstalling the graphics drivers (they all have a built in Intel(R) UHD Graphics 730), switching in Outlook from "Optimize for best appearance" to "Optimize for compatibility" and disabling hardware acceleration for Outlook but the issue still persists.
Does anyone have a solution to this issue?
Video of the issue: https://youtu.be/oUpwmd-9glc
Windows for home | Windows 11 | Display and graphics
1 answer
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 2%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
Lucus-V 14,430 Reputation points Microsoft External Staff Moderator2026-04-27T17:57:44.7633333+00:00 -
Fabian Lehmann 0 Reputation points
2026-04-28T09:54:35.0166667+00:00 No, the problem only occurs in Outlook and only if the Inbox is sorted by categories. The issue is exclusive to these two machines.
Thank you for your help!
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Lucus-V 14,430 Reputation points Microsoft External Staff Moderator
2026-04-28T15:23:00.7666667+00:00 Hi Fabian Lehmann,
I really wish I could assist you directly on this issue. However, the behavior you're experiencing is tied to back‑end systems and service functionality, and unfortunately, we don't have the authority or access required to investigate or make changes at that level.
Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.
Given these limitations, the most appropriate avenue for product changes or feature requests is to:
- Send feedback through Outlook app: Help > Feedback.
- Microsoft Support.
- Send feedback to Microsoft with the Feedback Hub app.
Thank you for your understanding, and I hope the support team can resolve this for you soon.
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