AADSTS5000225: Personal Microsoft account Azure tenant blocked due to inactivity - request reactivation

Question

AADSTS5000225: Personal Microsoft account Azure tenant blocked due to inactivity - request reactivation

志明林 20

I am using a personal Microsoft account and cannot sign in to Azure Portal.

The sign-in page shows:

Error code: interaction_required

Error message: AADSTS5000225: This tenant has been blocked due to inactivity.

I cannot create an Azure support request from the portal because sign-in fails with this error. Please help reactivate the tenant if it is still within the recovery window, or confirm whether it has already been permanently deleted.

Trace ID: c99b2ac8-9037-40d6-968a-65560332400

Correlation ID: 019db810-4a61-7353-83c3-6c93fb474c8d

Timestamp: 2026-04-23 01:59:29Z

志明林 20 Reputation points

2026-04-23T02:41:38.6+00:00

Thanks, but this does not resolve the issue.

This is a personal Microsoft account. I cannot open an Azure support ticket from the Azure Portal because sign-in fails with AADSTS5000225.

Please have a Microsoft moderator/support engineer check whether my tenant can still be reactivated, or open a private message so I can provide account/tenant details safely.

Trace ID: c99b2ac8-9037-40d6-968a-65560332400

Correlation ID: 019db810-4a61-7353-83c3-6c93fb474c8d

Timestamp: 2026-04-23 01:59:29Z
Rukmini 44,000 Reputation points Microsoft External Staff Moderator

2026-04-23T04:52:22.8933333+00:00

Hello 志明林

We need few details to proceed further. Please check your Private messages tab and provide those details.

Answer accepted by question author

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Your answer

志明林 20 Reputation points

2026-04-23T02:41:38.6+00:00

Thanks, but this does not resolve the issue.

This is a personal Microsoft account. I cannot open an Azure support ticket from the Azure Portal because sign-in fails with AADSTS5000225.

Please have a Microsoft moderator/support engineer check whether my tenant can still be reactivated, or open a private message so I can provide account/tenant details safely.

Trace ID: c99b2ac8-9037-40d6-968a-65560332400

Correlation ID: 019db810-4a61-7353-83c3-6c93fb474c8d

Timestamp: 2026-04-23 01:59:29Z
Rukmini 44,000 Reputation points Microsoft External Staff Moderator

2026-04-23T04:52:22.8933333+00:00

Hello 志明林

We need few details to proceed further. Please check your Private messages tab and provide those details.

Answer 1

Rukmini 44,000 Microsoft External Staff Moderator

Hello 志明林

As mentioned over private messages, please login to Azure with the tenant specific endpoint and pass the tenant ID I provided.

https://portal.azure.com/TenantID

https://microsoft.azure.com/TenantID

And you will be able to access Azure portal.

If the resolution was helpful, kindly take a moment to click on and click on Yes for was this answer helpful. And, if you have any further query do let us know.

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