Login my account

Several different issues can prevent signing in to a Windows laptop. Work through these steps in order:

1. Restart the device

• On the sign-in screen, select Power > Restart.
• If Windows shows that updates are available, choose Update and restart so pending updates can complete, as they may be blocking sign-in.

2. Try another sign-in method

• If both a PIN and password are available, switch between them on the sign-in screen.
• If there are multiple accounts on the device, select a different account from the list in the lower-left corner and try signing in with that.

3. Use Safe Mode to sign in If normal sign-in fails, try Safe Mode. This uses basic drivers and settings and can help isolate the problem.

Important: Safe Mode sign-in works only with the account password (not PIN or biometrics).

Steps:

1. On the sign-in screen, select Power > Restart.
2. As soon as Restart is clicked, hold down the Shift key until the Choose an option screen appears.
3. Select Troubleshoot > Advanced options > Startup Settings > Restart.
4. After restart, press 5 or F5 for Safe Mode with Networking.
5. On the Safe Mode sign-in screen, enter the account password.

If sign-in works in Safe Mode, once on the desktop:

• Check for Windows updates and install them.
• Review user accounts and sign-in options.

4. If the problem is with the Microsoft account itself If the laptop uses a Microsoft account and that account will not authenticate (for example, password not accepted or verification problems), use the online tools from another device with a browser:

• If the Microsoft account password is forgotten, follow Reset your password from: “I can't sign in to my Microsoft account”.
• If the username or password has stopped working even though it is believed to be correct, use Recover your account from: “My username and password have stopped working”.
• If verification codes are not being received, follow the troubleshooting steps under “I can't sign in to my Microsoft account”.

5. If none of the above works

• Use the Sign-in Helper tool referenced in “I can't sign in to my Microsoft account” to diagnose account-related issues.
• If the account cannot be recovered and no other admin account exists on the device, the remaining option may be to back up data (if possible) and perform a clean Windows installation, as described in a similar case in the context where all other sign-in and PIN recovery attempts failed.

References:

• Troubleshoot Problems Signing In to Windows
• I can't sign in to my Microsoft account
• My username and password have stopped working
• Unable to log in to Dell Rugged Laptop - Microsoft Q&A
• Stuck in an infinite loop involving the PIN - Microsoft Q&A