Microsoft account hacked

Based on the described situation, the account has likely had its primary alias and all security information fully replaced by the attacker. In that state, recovery options are very limited and depend entirely on the automated Microsoft account recovery and hacked‑account tools.

Follow these steps in order:

1. Use the official hacked/compromised account troubleshooter
   • Go to How to recover a hacked or compromised Microsoft account and start the built‑in helper: Start.
   • Enter the original email address that was used as the Microsoft account sign‑in (even if it now says “account does not exist”).
   • The tool will either present self‑help options or offer a way to contact an agent, depending on what is still detectable for that account.
2. Complete the account recovery form as thoroughly as possible
   • When prompted, fill in the recovery form with every detail remembered about the account (old passwords, approximate creation date, services used, contacts, subjects of recent emails, Xbox/Minecraft usage, etc.).
   • Use the guidance in Help with the Microsoft account recovery form and Your Microsoft account recovery request wasn’t granted (linked from the hacked‑account article) to improve the chances of success.
   • If a previous attempt was denied, submit a new request from a different device and network and ensure all answers are as accurate and detailed as possible.
3. Understand the limitation when security info has been fully replaced
   • As highlighted in multiple support answers, if the attacker has changed the sign‑in alias and replaced all security information, and the automated recovery form does not accept the information, there is no alternative manual override:
     • “The only way to recover a hacked account is through the official Microsoft troubleshooter guide.”
     • “If the account recovery web form doesn’t work, and if the security info has been replaced by the hacker, there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.”
   • This also means that if the system now treats the original email as not associated with any Microsoft account and the recovery form repeatedly fails, the account (and any linked Minecraft license under that Microsoft identity) may not be recoverable.
4. If recovery succeeds, immediately secure the account
   • Run a full antivirus/malware scan on all PCs used to sign in, as described in How to recover a hacked or compromised Microsoft account (Step 1), before changing passwords.
   • Change the Microsoft account password to a strong, unique one.
   • Review and clean up security and account settings:
     • Remove any unknown aliases from Manage how you sign in.
     • Check connected accounts, forwarding, and automatic replies to ensure no attacker‑configured rules remain.
   • Add strong verification methods (Microsoft Authenticator, updated phone/email) as described in Microsoft account security info & verification codes (linked from the Q&A answer in context).
5. For the linked Minecraft account
   • If the Microsoft account is recovered, sign in with that account on Minecraft services as usual.
   • If the Microsoft account cannot be recovered (recovery form fails and security info is fully replaced), Minecraft access tied to that Microsoft identity is also typically not recoverable. The Q&A guidance notes there is “no guarantee that the Minecraft account can be recovered” in this situation and recommends contacting the Minecraft team via their official support link for any possible alternatives.

In summary, the only supported path is:

• Use the hacked‑account troubleshooter and account recovery form.
• Provide maximum accurate historical information.
• If the automated system cannot verify ownership because all security info was replaced, Microsoft Support cannot manually restore the account.

References:

• How to recover a hacked or compromised Microsoft account
• Hello , welcome to Account help & learning
• My account got hacked. - Microsoft Q&A
• my microsoft account has been compromised - Microsoft Q&A
• Need help with hacked microsoft account - Microsoft Q&A