word keep reloading

romayssa 0 Reputation points
2026-04-18T08:11:13.7666667+00:00

word keep getting an error so it reloading and in the history it keeps adding a new word does that make sense ?

i removed all of my extension but it keeps doing the same as before

btw i am using waterfox

Microsoft 365 and Office | Word | For home | Windows
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  1. romayssa 0 Reputation points
    2026-04-18T08:17:54.7566667+00:00

    never mind it got resolved i do not how

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  2. AI answer

    2026-04-18T08:11:28.1966667+00:00

    The behavior described (Word repeatedly crashing/reloading and creating multiple entries in the history) is consistent with Word running into an internal error that the built‑in “Repair now” or automatic recovery cannot fix. The recommended fix is to run a full Office Online Repair from Windows.

    Follow these steps on Windows:

    1. Close all Office apps
      • Make sure Word, Excel, PowerPoint, Outlook, etc. are all closed.
    2. Start an Online Repair of Office
      • Open Start → Settings → System → Apps → Installed apps.
      • Find the Microsoft Office installation in the list.
      • Select the three dots (ellipsis) next to it and choose Modify.
      • Choose Online Repair, then select Repair.
      • Let the process complete; this may effectively reinstall Office and can take some time.
    3. Reboot and test Word
      • Restart Windows after the repair completes.
      • Open Word and test with a new blank document first.

    If Word still crashes after an Online Repair, repeat the test with all add‑ins disabled (including COM add‑ins) even if they were previously removed, because some COM add‑ins are installed by other programs and can continue to load:

    1. Start Word.
    2. Go to File → Options → Add‑ins.
    3. At the bottom, next to Manage, choose COM Add‑ins and select Go.
    4. Clear all check boxes to disable every COM add‑in, then select OK.
    5. Restart Word and test again.

    If the problem stops with all COM add‑ins disabled, re‑enable them one by one, restarting Word each time, until the crashing/reloading returns. The last add‑in enabled is the likely cause and should be left disabled or removed.

    If none of the above resolves the issue, repeat the Online Repair once more to ensure the Office installation is fully healthy.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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