Outlook app conflict on Android 15

Hagler Larry 80 Reputation points
2026-04-17T05:38:52.21+00:00

My Outlook app completely show the blank page when Im trying to open it on Android 15

It's happen on both mobile device and my Samsung tab, what I've tried are re-activate the device also reinstall the app, it's solved for a bit but sometimes happen again, so frustrated

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2026-04-17T06:30:27.8333333+00:00

    Hi Hagler Larry

    To better understand your situation, could you please provide the additional information above:

    • Is the issue limited to the Outlook app, or do other apps (such as Teams, Gmail, or Chrome) also display blank screens or have trouble loading?
    • Version and environment Information: Outlook app version, Android build number, device management (since this is a business device, is it managed by your company - for example, through the Microsoft Intune Company Portal app)?

    I am looking forward to hearing from you!

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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  2. AI answer

    2026-04-17T05:39:05.6366667+00:00

    Blank or crashing Outlook screens on Android 15 are consistent with known Outlook Mobile issues related to Android WebView and device power/optimization settings.

    Use these steps on each affected Android device (phone and Samsung Tab):

    1. Update Android System WebView and Chrome
      1. Open the Google Play Store app.
      2. Search for Android System WebView.
      3. Tap Update (if available).
      4. Search for Google Chrome.
      5. Tap Update (if available).
      6. Fully close Outlook (swipe it away from Recents) and reopen it.
      Outlook Mobile can crash or show a blank screen on launch if WebView/Chrome are outdated; updating both is the recommended fix.
    2. Check power-saving / app optimization settings Some Android models block background components needed by Outlook and related Microsoft apps, which can cause intermittent blank screens or failures to load. On each device:
      1. Turn off any aggressive power-saving mode while testing.
      2. In system settings, locate Battery or App power management.
      3. Find Outlook, Authenticator, and Company Portal (if used for work account) and:
        • Disable battery/power optimization for these apps.
        • Allow them to run in the background.
      4. If using a Huawei-like configuration, ensure the Microsoft apps are allowed to auto-launch / secondary launch (per vendor UI).
      Then: 5. Open Authenticator/Company Portal first (if used), wait a few seconds. 6. Open Outlook again and confirm if it loads normally.
    3. Reinstall Outlook only after the above Since reinstalling temporarily helped, repeat it once more after updating WebView/Chrome and adjusting power settings:
      1. Uninstall Outlook from the device.
      2. Restart the device.
      3. Reinstall Outlook from the Google Play Store.
      4. Sign in again and test.

    If the issue persists across multiple devices after these steps, contact the Microsoft 365 admin or technical support for the work account to check for any organization policies or known incidents affecting Outlook for Android.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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