Azure Artifact Signing Identity Validation Stuck In Progress

Identity validation for Artifact Signing can legitimately remain in In Progress status for some time, even after email, documents, and biometrics are completed.

Key points and actions:

1. Expected processing time
   • Public organization identity validation can take 1–20 business days, and possibly longer if more documentation is needed.
   • During this period, the status remains In Progress until the Microsoft validation team finishes the review.
2. Watch for “Action Required”
   • If additional documents are needed, the status changes to Action Required and an email is sent.
   • Upload requested documents in the Azure portal; there are three attempts for documentation upload.
3. If validation ultimately fails
   • If the failure is due to missed email verification, a new identity validation request must be created.
   • If the team cannot validate the information even after extra documents, onboarding to Artifact Signing is not possible and it is recommended to delete the Artifact Signing account to avoid charges.
4. If the status is stuck and you need help
   • Creating additional identity validation requests for the same entity does not help and requests cannot be expedited.
   • For direct assistance, open a case with Azure Support or ask on Microsoft Q&A using the artifact-signing tag.
5. Impact if identity validation expires
   • If identity validation is not renewed before expiration, certificate renewal stops and all signing processes associated with those certificate profiles stop. A new identity validation must then be created and associated with the profiles.

Given that email, documents, and biometrics are already completed, the next concrete step is to:
• Monitor the status and email for any Action Required updates, and
• If it has been longer than the documented processing window or appears stuck, contact Azure Support for investigation rather than creating another identity validation for the same entity.

References:

• Quickstart: Set up Artifact Signing
• Artifact Signing FAQ
• Renew or delete Artifact Signing Identity Validations