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Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
Hello, thank you for reaching out to Microsoft Q&A.
Since you haven’t renewed your subscription after March 5, your account will be placed in a frozen state until you do so. Any emails sent to you during this period will bounce back to the sender, indicating that your storage is full. After your storage has been upgraded, you will need to ask the sender to resend their emails.
Sign in with your Microsoft account using the link below to confirm that the additional storage has been applied to your account after the purchase.
https://onedrive.live.com/?v=managestorage
Please send a test email from another one of your email accounts to the address that is not receiving messages, and check whether it is delivered successfully. If you encounter any error message, kindly share the exact error details with us here.