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Once i or someone else has replied to an email then the previous attachments disappear. I am no longer able to locate them and open them.
Sending, receiving, and organizing email in Outlook.com
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Hi,
Are you viewing your emails in Conversation view in Outlook on the web?
Turn off Conversation view so each email shows its own attachments clearly. In Outlook on the web, go to Settings, select Mail, then Layout, and turn off Show email grouped by conversation. Open the email again and you will see each message separately with its original attachments visible and accessible.
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There is no "Layout" option for the web version.
@ttttt said
There is no "Layout" option for the web version.
It has been moved to File -> Settings -> Message List -> Message organization
If this doesn't solve your problem (it won't if you have the same issue as the original question), then You need to start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem.
AI answer
In Outlook and Outlook.com, each message in a conversation only shows the attachments that were sent with that specific message. When replying or forwarding, attachments from earlier messages are not automatically carried forward, so it can look like they “disappeared” in the thread.
To find and open earlier attachments:
If attachments truly are missing from the original messages (not just from replies), this can be caused by server-side issues or bugs. In Exchange/Outlook environments, known issues with attachments being hidden or missing have been fixed by installing the relevant Exchange Server updates on the server side.
References: