Sudoku sync issue

Dennis Young 0 Reputation points
2026-03-24T12:57:23.09+00:00

My old laptop (which still works) show all of my Sudoku awards for the last few years. My new laptop omits the last two years. How or where to I sync to get these awards on my new laptop, I do not have this issue on my other Microsoft Solitaire Collection games.

Windows for home | Windows 11 | Gaming
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  1. Benjamin Ledoux 0 Reputation points
    2026-11-05T16:37:26.9666667+00:00

    Okay I got it working, I've had this issue for a couple years and just accepted I'd only save progress on my desktop but I finally figured it out:

    1. Sign out of your account on the Xbox app and close it.
    2. In Sudoku, click your profile at the top right to open the Xbox app, and sign in. (Simply opening the Xbox app and signing in didn't seem to work for me, I had to click the profile in Sudoku, which opens the Xbox app to sign in. Maybe something about Sudoku looking for the sign-in only if it was the app that prompted it).
    3. After signing in, go back to Sudoku, it may prompt you to sync, which should then show your achievements.
    4. My monthly rewards were still not synced at this point. From here I simply had to close Sudoku and re-open it for them to pop up.

    This is ROUGHLY what worked for me, I did it across three devices (Windows 10 Desktop, Windows 10 Laptop, and Windows 11 Laptop) and it was a bit finicky, taking a slight variation on the above (whether Sudoku app was open or not during Xbox app steps, etc.) and a few tries at times. I can confirm that all 3 devices now show the same level, achievements/awards, and monthly rewards/medals.

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  2. David Dames 0 Reputation points
    2026-05-20T16:46:48.4266667+00:00

    This still seems to be a problem. On my PC it shows I'm Level 14, but won't show Awards; asks me to Login into Live that does not work. I recently downloaded Sudoku to my iPad and logged into Xbox Live. On the iPad it shows that I'm Level 6 and haven't done any Dailys for the month. Clearly the sync is screwed up for this game and other Microsoft games.

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  3. paulr0511 49,745 Reputation points Independent Advisor
    2026-03-24T14:38:05.3266667+00:00

    Hello, good day and thanks for your question. To add to the above, please try to logout and login again to the game to see if there is just a delay on the sync on your new device. Another thing that you can check is to see if the game is up to date and you can check it from the Microsoft Store and complete the update and then check it again afterwards and see how it goes.

    https://support.xbox.com/en-US/game/microsoft-casual-games/support/general/how-do-i-check-for-game-updates

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  4. AI answer

    2026-03-24T12:57:33.7533333+00:00

    Sudoku awards and progress are tied to the Xbox/Microsoft account profile and must roam correctly between PCs when signed into the same account. When they do not, the typical cause is that the game data is not roaming correctly with the signed-in profile on one of the devices.

    To get the awards to appear on the new laptop, use this sequence:

    1. On the old laptop
      • Open the Sudoku game.
      • Confirm that it is signed into the same Xbox/Microsoft account that should hold the awards.
      • Ensure the device is online so the latest progress is uploaded.
    2. On the new laptop
      • Open the Xbox app or the in-game sign-in UI and make sure the same Xbox/Microsoft account is signed in as on the old laptop.
      • Start Sudoku and stay online for a while so the game can download cloud data.
    3. Verify roaming behavior
      • Game save progress and profile data must roam between PCs when signed into the Xbox network. If the awards still do not appear, this indicates the title is not correctly recognizing or downloading the cloud save for that profile on the new device.

    If, after confirming the same account and being online on both devices, the awards still do not sync, the issue is with the game’s cloud-save implementation for that profile on the second PC. In that case, report the problem through the game’s feedback/support channel or via the Xbox/Microsoft Store feedback options so the title’s roaming behavior can be checked.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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