I cannot login to Azure portal with MSA account?

Oluwakemi Ade Aina 20 Reputation points Microsoft Employee
2026-03-23T23:39:00.0066667+00:00

Hello,

I am unable to log into Azure portal with my personal Azure account and I suspect it is due to MFA issues. When I try logging in, I get this error message:

‘Sign-in failed

Error code: AADSTS5000224

Error message: The tenant you are trying to access has been deauthenticated and is no longer available. Try signing in using a new or private browser window. If you are a member of another tenant, you can sign in using: https://portal.azure.com/[tenant-id] or https://portal.azure.com/[tenant-domain]. Error details: interaction_required: AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support. Trace ID: ade0c272-5c90-402a-9b67-a819fef02d00 Correlation ID: 019d1d0b-785f-7c81-aabb-9748fbbdb3f1 Timestamp: 2026-03-23 23:33:04Z.’

I need help resolving the issue. I suspect that I need to reset MFA or bypassing it so I can access Azure again.

This is what I have tried:

  1. Using a private browser window did not help
  2. I chatted with Microsoft Global Support who sent me the Microsoft Global Support Numbers, who reverted me back to the chat.
  3. Have also tried internal helpdesk who said they can't help with personal issues.
  4. And finally, I can't raise a support ticket in Azure either, as I get the same error when I log into my personal account and if I try to do it from my work account, I can't find my personal subscription...

Please help

Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Answer accepted by question author
Rukmini 44,000 Reputation points Microsoft External Staff Moderator
2026-03-23T23:42:53.3866667+00:00

Hello Oluwakemi Ade Aina

Based on your description, it looks like you’re encountering error code AADSTS5000224 when trying to access the Application in your tenant. This error typically occurs when authentication for your Azure tenant has been temporarily disabled due to a recent security incident. To resolve this, we worked with our engineering team to re-enable authentication for your tenant and now it's successfully reactivated.

You can now try signing in to your account. Please let us know if you encounter any issues or need further assistance.

If the resolution was helpful, do click Accept Answer and Yes for was this answer helpful, which may help members with similar questions.

Thank you for helping to improve Microsoft Q&A!

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