I have resolved it myself. The AI Assistant answer did not resolve it. It was associated to my OneDrive account. In the end I had to remove and reconnect to my profile completely.
Unable to sign into account - says I am not connected to Internet but I am
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 68%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Marie Abery
30
Reputation points
I am trying to sign in to my outlook.com account on my PC but m getting an error saying I am not connected to the Internet. Check the connection and try again. I am connected to the internet so I don't know what is wrong.
Windows for home | Other | Internet and connectivity
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 32%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEH%3C/text%3E%3C/svg%3E)
Elizabeth Hilburn 0 Reputation points2026-03-22T01:09:11.0633333+00:00 Marie. How did you remove your onedrive and reinstall? I received the exact same screen
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Answer recommended by moderator
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 73%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Marie Abery
0
Reputation points
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6 additional answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 37%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Carlene 0 Reputation points2026-04-06T19:40:35.58+00:00 Hi this has been resolved b/c one of the recent microsoft security downloads was creating the issue. If you download the latest (and you have to select to download, it doesn't automatically), it should fix the problem.. it did for me.
Good luck!
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 22%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Christina C 20 Reputation points2026-04-01T03:43:33.69+00:00 I am having the same issue signing into all MS products. Removing/reconnecting my onedrive account did not work. It seems I'm able to sign into the web browser version of MS applications just fine, and it's the desktop versions that are having the issue.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 63%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKR%3C/text%3E%3C/svg%3E)
Kent Runksmeier 20 Reputation points2026-03-31T22:29:46.8+00:00 I am having the same issue which started on March 26. Tried the steps recommended by MS so far but no luck.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L 24,905 Reputation points Microsoft External Staff Moderator2026-04-01T13:10:49.5033333+00:00 Hello Kent Runksmeier,
Can you please try the suggested answer here as well?
I'm waiting for your reply.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 67%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Angela Maisonet 0 Reputation points2026-04-04T21:59:08.4233333+00:00 Hi Kent - Did you resolve the issue? I'm having the same.
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Elizabeth Hilburn 0 Reputation points
2026-03-22T22:36:38.2133333+00:00 I tried to sign in again to MS the next day and it worked without my having done any of the steps. It is working well now. I don't know why it shut down and gave me the error code (and shut down all of my MS apps) or why it started working again.
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Marie Abery 30 Reputation points
2026-03-23T11:38:47.2366667+00:00 I ended up having to do a factory reset on my laptop and then reinstated my One Drive connections (business and personal)
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