My account was added to a Microsoft Family group by someone I don’t know and I can’t leave because it shows child

Question

My account was added to a Microsoft Family group by someone I don’t know and I can’t leave because it shows child

Gustavo Salas H 25

Hello, my Microsoft account appears to be part of a Microsoft Family group that I did not join and I do not recognize the organizer. My account is marked as a child so I cannot leave the family group myself.

I would like my account removed from this family group because I do not know the organizer and I did not give permission to be added.

Can you please detach my account from the Microsoft Family Safety group or change my account status so I can leave the family?

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Answer 1

Jeronimo Fuerte 48,530 Independent Advisor

Hi! For you to be added to a Microsoft family, someone with access to your email account would have needed to accept the family invitation. You cannot be added to a family without that step. If you are a minor, you should check with your parents about this, since support is not able to remove you from the Microsoft family.

If the account is an adult account, then you should be able to remove yourself from the family. Being added as a family member does not change the age setting of the account.

Gustavo Salas H 25 Reputation points

2026-03-14T17:25:33.3033333+00:00

Hello,

Thank you for your response.

I understand that normally a Microsoft Family invitation must be accepted to join a family group. However, I do not recognize the organizer of the family group my account is currently in, and I do not remember accepting an invitation from them.

Because my account is marked as a child, I cannot leave the Microsoft Family group myself, and I do not know the organizer personally. I can see the organizer’s email in the family group, but it belongs to someone I do not recognize.

I am concerned that my account may have been accessed previously without my permission. I have already secured my account by changing my password and reviewing my security settings.

If needed, you could also contact my parents or guardian regarding this issue. However, they mainly speak Spanish since we live in Peru.

Update:

I wanted to inform you that the organizer has now removed my account from the Microsoft Family group and the issue has been resolved. I no longer have any restrictions on my account.

Thank you for your assistance.