I mistakenly paid my subscription via my Gmail account instead of outlook account

Question

I mistakenly paid my subscription via my Gmail account instead of outlook account

Alaba Adeyemi 20

Hi,

PLease how do I link my personal subscription paid via my Gmail to my Outlook account, which is my major account where I have my storage?

Currently, my Outlook account has expired, and I have no access to my storage, which is full.

I would appreciate any help in resolving this issue.

Regards,

Alaba

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Answer 1

GsN5034 - IA 79,820 Independent Advisor

Hello, thank you for reaching out to Microsoft Q&A.

You cannot transfer an Office 365 Subscription from one account to another.

So, sign in with your @gmail.com account on the Services & Subscriptions page here to cancel your Office 365 Subscription.

https://account.microsoft.com/services

(select Manage Subscription > Then Cancel Subscription)

Once the cancellation is complete, you will receive a confirmation email about the refund, and the amount will be credited to your original payment method within 3–5 business days.

You can then purchase a new subscription using your @outlook.com account.

Alaba Adeyemi 20 Reputation points

2026-02-26T03:34:38.77+00:00

Thanks for the advice. If I cancel from Gmail, will Microsoft refund me so that I can reorder via the appropriate account (Outlook)?
GsN5034 - IA 79,820 Reputation points Independent Advisor

2026-02-26T03:37:57.8666667+00:00

Yes, that's correct!
Alaba Adeyemi 20 Reputation points

2026-02-26T03:47:38.8233333+00:00

After subscription cancellation is complete, below is what I get that indicates ;
Alaba Adeyemi 20 Reputation points

2026-02-26T03:53:01.74+00:00

Oh, yes, it works