Registering my laptop to my microsoft account seems to be imposible

Question

Registering my laptop to my microsoft account seems to be imposible

Markus B 15

HI All, I try to register my laptop to my microsoft account.

Situation:

when I login into my microsoft account via edge or chrome and try to register my devices it fails with error device serial number unknown.
Then I contact the microsoft customer supprt via phone 855 270 0615 I get useless information and there is no way to get through to a human. You should be ashamed to provide such nonsense to paying customers.
When I try to get in touch with the microsoft support via the help app on my computer or the web site I end up in a loop. It asks me to login and then it redirects me to the login page again and again and again.

Please help me to get in touch with a support person!

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4 answers

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Answer 1

Pete Lindsey 5

It sounds like you're experiencing significant issues with registering your laptop to your Microsoft account.

What support channels, please this is like a giant loop of nonsense

Stefan Blom 357.2K Reputation points MVP Volunteer Moderator

2026-05-29T20:02:56.37+00:00

@Pete Lindsey

Generally, you register Microsoft devices, such as Surfaces. Other devices may be recognized as you sign in to them with a Microsoft account. For more, see https://support.microsoft.com/en-us/accounts-billing/manage/manage-devices-used-with-your-microsoft-account .

Please note that you have posted to an old thread. For more specific assistance, start your own thread and provide some details on your specific issue. Use the Ask a question option (see the screen shot below). Good luck.

The current thread is old and it will be locked.

Answer 2

DaveM121 946.1K Independent Advisor

When registering a device on a Microsoft account online, the serial number method is only available for Microsoft manufactured devices, like a Surface laptop.

For all other devices, ensure you log into your device with your Microsoft account, then in the settings app, ensure you have the Location Services setting enabled for all apps, and also enable the 'Find My Device' setting, your device will then get linked to your Microsoft account automatically.

It may take some time for your device to appear on your account online, because there is currently a widely reported problem where devices that are correctly registered to the account do not appear online, this is a server side issue that Microsoft need to fix.

Markus B 15 Reputation points

2026-02-23T08:47:37.8766667+00:00

Thank you for the answer. I use Microsoft halo to login to my computer and I can also see my bit locker keys in my account but not the actual devices. On the other hand I still see 2 old devices and can not unlink them and get an error.

You mentioned there is an issue at Microsoft that registered devices do not show. This would explain why I can not unlink the already registered devices. Remark: I observed the issue already two weeks ago and hoped MS will solve it. Kind of strange why it takes so long to identify the problem inside the MS datacenter.

concerning: However not being able to login to MS support as registered Windows 11 and registered 365 user is also concerning. Is the new customer experience direction not to provide any service at all to a paying customer? I mean I’m at least 10+ years an office/365 customer and I started with MS DOS 6.0 and never had issues to get in touch with the MS support but now no matter what I try it’s impossible to get in touch with the support. Not via phone. Not via live chat. Login to the support site doesn’t work. It’s all AI and the AI doesn’t care at all. What a future for us customers. Extremely sad and disappointing that a multi billion dollar company doesn’t have money to pay humans to support humans instead they pay electricity bills for AI bots and no wages.
DaveM121 946.1K Reputation points Independent Advisor

2026-02-23T09:04:06.3966667+00:00

I understand your frustration, hopefully they will resolve the server-side problem linking and unlinking devices to the Microsoft account online soon.

Answer 3

Markus B 15

It sounds like you're experiencing significant issues with registering your laptop to your Microsoft account.

Did you read my problem? Apparently not because the problem is I can not contact the great Microsoft support. This AI generated nonsense answer is not helpful at all!!!

0 comments

Answer 4

It sounds like you're experiencing significant issues with registering your laptop to your Microsoft account. Here are some steps you can try to resolve the problem:

Clear Browser Cache: Sometimes, clearing your browser's cache and cookies can help resolve login issues. Try this in both Edge and Chrome.
Use InPrivate or Incognito Mode: Try accessing your Microsoft account in InPrivate mode (Edge) or Incognito mode (Chrome) to see if that bypasses the login loop.
Different Network: If possible, try connecting to a different network (like a mobile hotspot) to see if the issue persists.
Contact Microsoft Support: If you continue to have trouble, you may need to contact Microsoft Support directly. You can do this by:
- Typing "Get Help" in the Windows search bar and selecting it.
- Typing "Chat with an agent" and following the prompts to connect with a live agent.
- Alternatively, you can select the "Call me back" option to have them contact you.

If these steps do not resolve your issue, you may need to fill out the recovery form to regain access to your account or seek further assistance through the support channels.

References: