Cannot access Azure Portal under personal account

Question

Cannot access Azure Portal under personal account

PadiQ 20 Microsoft Employee

I cant access my azure portal via my personal account even with incognito or inprivate window.

I have MFA but the codes do not work from authenticator and no notifications are sent to the authenticator for me to select the appropriate number. No other options are given to access. I am able to access my live account in all other forums such as MS Learn, Office and my account details.

Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2026-02-23T02:15:26.1933333+00:00

Hello PadiQ,

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.
PadiQ 20 Reputation points Microsoft Employee

2026-02-23T03:04:41.7466667+00:00

amazing, thanks. I have replied

Answer accepted by question author

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Your answer

Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2026-02-23T02:15:26.1933333+00:00

Hello PadiQ,

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.
PadiQ 20 Reputation points Microsoft Employee

2026-02-23T03:04:41.7466667+00:00

amazing, thanks. I have replied

Answer 1

Hello PadiQ,

As discussed over chat, you were able to log in to your Azure tenant at admin.cloud.microsoft.com. To reset your MFA, we created a new user with Global Administrator rights. Using this new account to log in to the Azure Portal, we successfully reset the MFA for your personal account, which had been added as a guest account in the tenant.

Below are the steps we followed to reset the MFA:

Sign in to the Microsoft Entra admin center.
Navigate to Identity > Users > All users.
Select the affected user, then choose Authentication methods.
At the top of the window, click on "Require re-register MFA".

Screenshot of manage authentication methods from the Microsoft Entra admin center.

After this is done, you should be able to sign in again and register a new MFA authentication method when prompted.