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Is anyone else having issues with Planner 3 on a new install (upgraded from Basic)? We are unable to create a Premium Project. It gives an error message then deletes the project.
Your session expired. Refresh the page to continue. [Moderator note: personal information removed]
The plan will appear in my mhy plan list, but when I click on it to enter and add details I get a Message (full screen) saying this plan has been deleted.
We've tried removing the license and readding it to the account but this does not resolve the issue.
I have 2 users who were just given a new license with same issue and existing users who already had licenses who have the same issue.
Microsoft project management software used to plan, manage, and communicate a project schedule and other information among workgroup members, project managers, and other stakeholders.
I've done all the items in the above list and have reached out to Microsoft, it's been 2 weeks. I'm still waiting for someone to connect with me.
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Hi @Melissa Keown,
Thank you for posting your question in the Microsoft Q&A forum.
Based on your sharing, since you have done all the suggested troubleshooting steps from the Q&A Assist reply and also submitted support ticket to Microsoft, please share me the Support Ticket ID in Private message I just sent you earlier. I can help you track the status of the Support Ticket and help you get the most appropriate assistant from the support agent.
Thank you for your patience and understanding. Hope to hear from you soon
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Did you ever get this resolved? What was the solution for you in the end?
I hit the exact same problem today: eventually I got it working again by checking the backed of the Dataverse (where these Premium plans are stored). Not going into too much detail but curious if and how this was resolved for you and it might also be helpful for others in the future.
Hi Stef, Sorry too hear you ran into issues with your licensing. We eventually found the missing credentials in the back end of the configuration that we had to add manually to resolve this issue for each and every user with a Planner 3 level license. Including the following roles seem to resolve the issue.
Project User
Project Common
Environment Maker
Basic User
Roadmap User