Hidden text being hidden suddenly causing formatting issues in subsequent (not hidden) paragraph

Curtis Kasefang 30

We have been using the hidden text feature in our specifications for decades. We rely on it. Suddenly, today in Word 365 it is broken. This is happening in multiple documents, on multiple machines, on different networks, in different cities. The only commonality is Word 365 and the use of hidden text.

What is happening is that when the hidden text is not displayed the hidden text is impacting the border and numbering formats of the subsequent paragraph, where the border and numbering format of the hidden paragraph is substituted for the border and numbering format of the following paragraph when the document is previewed or printed. Everything is correct when the hidden text is displayed.

Hidden text displayed - everything formats correctly
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Hidden text hidden - formatting is messed up.

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Charles Kenyon 171.4K Reputation points Volunteer Moderator

2026-02-18T19:01:38.7266667+00:00

Can you save a sample document with the problem on OneDrive or DropBox and post a share link to it here so we can examine the precise structure?
https://addbalance.com/articles/Why%20a%20sample%20file%20is%20important%20for%20troubleshooting.%20How%20to%20do%20it.htm

Are there any Style Separator's being used?
Chris Hammett 5 Reputation points

2026-02-24T00:23:40.5633333+00:00

My company is having the same issue. Our use case is the same, architectural and engineering (A/E) specifications. I had to roll back to build 2507 to find a version of Word that did not produce this bug.

I can confirm that saving the document as a .doc works. However I tried just changing the extension first and that doesn't work. I had to save-as from Word as a .doc to get it to fix the formatting.

For our specific application of editing A/E specs I found that removing the hidden text resolves the formatting of the numbering. This isn't acceptable for working documents but we often send out "clean" final word docs to our clients. In those cases I would delete all hidden text and make a PDF as well. Deleting the hidden text is a bear without the use of a macro, such as Masterworks plugin, to do it on a bunch of word docs all at once. Changing to .doc is a lot simpler.

I'm not sure this is the exact same thing as the Style Separator bug but it feels the same. I don't know enough about word to comment much further and have never used the style separator.

Answer recommended by moderator

Charles Kenyon 171.4K Volunteer Moderator

It appears that this has been fixed in update 2602.

Chris Hammett 5 Reputation points

2026-02-25T19:28:57.49+00:00

Same here. Update 2602 appears to have fixed the issue.
Curtis Kasefang | TCC 5 Reputation points

2026-03-04T15:38:11.3+00:00

This is good news. It would have been even better had MS followed through on the support call that their level 2 guy was off researching ... instead of ghosting me.

9 additional answers

April Hurst 5 Reputation points

2026-03-03T01:31:04.8833333+00:00

The issue appeared to have resolved itself on Friday, 2/27/26. Between Friday afternoon and today we've tested successfully on multiple computers with Version 2512 (Monthly Enterprise Channel).

Microsoft officially updated their case today, 3/2/26, to indicate the issue has been fixed by a service change. https://support.microsoft.com/en-us/office/heading-numbering-disappears-after-applying-style-separator-in-word-535fed39-64eb-4ac1-a2c6-48f15dfd5ed5
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Stacy Brown 55 Reputation points

2026-02-26T13:51:49.62+00:00

This issue appears to have been fixed by Microsoft yesterday morning. I can personally confirm that on machines with 2601 and 2602, the issue no longer appears. Trying to gather more feedback. If you were experiencing this issue, please test again and confirm here with your version number.
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Clinton Merrell 0 Reputation points

2026-02-20T18:43:18.2533333+00:00

We are also experiencing this issue with 2601 Build 16.0.19628.20214.

Can confirm that rolling back to an earlier version works.

The draft layout and Track changes work arounds work as well, but are not ideal for our use case.

Has the OP gotten anywhere with MS support in escalating this to a formally recognized bug?
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Charles Kenyon 171.4K Reputation points Volunteer Moderator

2026-02-20T20:43:16.9766667+00:00

I am confident that this is the same bug that was reported and is recognized for the style separator problem. You can track progress on that here: https://support.microsoft.com/en-us/office/heading-numbering-disappears-after-applying-style-separator-in-word-535fed39-64eb-4ac1-a2c6-48f15dfd5ed5

You do not need the draft view and can print by turning on track changes. You can also get a snapshot view while working by turning Track Changes on and off.

Try simply using the Show/Hide button. It works with the numbering and style separator problem but would not work on Curtis' problem.
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