why is my microsoft store stuck on checking dependencies or queded I cant download anything

Fahim Muntaseer 0 Reputation points
2026-02-13T04:53:17.9466667+00:00

I tried every method available on the net but it didn't solved anything. I can't update or mark anything. Help me

Windows for home | Windows 11 | Microsoft Store
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  1. Fahim Muntaseer 0 Reputation points
    2026-02-13T05:05:22.7733333+00:00

    none of this worked

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  2. AI answer

    2026-02-13T04:53:25.4166667+00:00

    If your Microsoft Store is stuck on "checking dependencies" or "queued" and you are unable to download or update apps, here are some troubleshooting steps you can try:

    1. Check the Microsoft Store Install Service:
      • Press Windows Key + S and type in services.msc.
      • Find the Microsoft Store Install Service and double-click it. If the status is running, right-click it and select Restart. If it's disabled, change it to Automatic, click Start, and then click OK.
    2. Reset Microsoft Store Settings:
      • Go to Settings > Apps > Installed apps.
      • Find Microsoft Store, click on the three dots next to it, and select Advanced options. Then choose Reset.
    3. Re-register Microsoft Store:
      • Open PowerShell as an administrator and run the following command: 
             Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
      • Wait for it to finish and restart your PC.
    4. Check for Windows Updates: Make sure your Windows is fully updated, as updates can sometimes resolve issues with the Microsoft Store.
    5. Check your Internet Connection: Ensure that your Internet connection is stable and not being restricted by a VPN or firewall.

    If these steps do not resolve the issue, consider checking if there are any policies or configurations that might be blocking the Microsoft Store from functioning properly.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  3. Jess-Q 12,795 Reputation points Microsoft External Staff Moderator
    2026-02-13T09:33:08.8833333+00:00

    Hi @Fahim Muntaseer

    Thank you for posting your question in the Microsoft Q&A forum 

    When the Microsoft Store gets stuck on “Queued” or “Checking dependencies”, it usually means the Store app itself isn’t the main problem. The Store relies on several built‑in Windows components (such as background download services, update components, and network access to Microsoft servers) to download and install apps. 

    Here are a few steps you can try: 

    1. Reset the "SoftwareDistribution" Folder 
    • Type cmd in your Start menu, right-click it, and Run as Administrator. 
    • Run these commands one by one (hit Enter after each):  
        net stop wuauserv 
  net stop bits 
  net stop cryptsvc 
  ren C:\Windows\SoftwareDistribution SoftwareDistribution.old 
  ren C:\Windows\System32\catroot2 catroot2.old 
  net start wuauserv 
  net start bits 
  net start cryptsvc 
    • Restart your computer and check the Store. 
    1. Repair the System Image (DISM) 
    • Open Command Prompt (Admin) again. 
    • Run this command first (this can take 5–10 minutes): DISM /Online /Cleanup-Image /RestoreHealth 
    • Once finished, run this: sfc /scannow 
    • If it says it "found and repaired corrupt files," restart your PC. 
    1. Bypass the Store with "WinGet" 
    • Right-click the Start button and select Terminal (Admin). 
    • Type: winget search "App Name" (e.g., winget search WhatsApp). 
    • Type: winget install [ID] (e.g., winget install Microsoft.WhatsApp). 

    For more details, please refer to: Troubleshoot Microsoft Store app download failures

    Hopefully it will help work with your issue and if you have any other questions or need further assistance, feel free to ask.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".       

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