My hotmail account has been compromised and i cannot send or receive emails

Question

My hotmail account has been compromised and i cannot send or receive emails

paddy ducey 5

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2 answers

Answer 1

Hi! First, you should restore your PC. The hacker could use it to hack into your account again. Go to Settings > System > Recovery > Reset this PC.

Then you should try to recover your account.

You can try using the Microsoft Sign-In Assistance Tool.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If you're unable to recover your Account, you'll need to use the Recovery forms. You can try these two forms:

https://aka.ms/recovermyaccount

https://support.microsoft.com/en-us/account-billing/guidance-notes-for-the-microsoft-account-recovery-form-4dd8fef1-33d2-4fbe-9352-66127ab9b50e

These are the methods Microsoft provides for account recovery. I have already used the recovery form, and I managed to recover my account after a few days.

You can submit the form multiple times.
Try to remember important personal information.
Look for old emails that may have been sent to friends or family.
Don't give up. The form works if you provide accurate information. If it didn't work like that, anyone could steal your account.

Georgianne Barnett 0 Reputation points

2026-09-04T21:37:45.81+00:00

I don't have a pc

Answer 2

Georgianne Barnett 0

I am unable to change my password. My Hotmail account has been compromised as I responded to a fake Microsoft message yesterday. So someone is sending messages to people on my contact list asking for money. And I am not receiving my email currently. I keep going round and round trying to get help and I am going in circles. I just want to change my password and I go from screen to screen...no help. I only have a phone, no computer. Can someone please help!!!

Hornblower409 16,350 Reputation points

2026-09-05T18:29:09.34+00:00
@Georgianne Barnett said

I keep going round and round trying to get help and I am going in circles. I just want to change my password and I go from screen to screen...no help. I only have a phone, no computer.

You can use the browser on your phone to access these Microsoft Support Page and perform any steps they suggest.

The methods to try and recover a hacked account are covered in this article:
https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If this does not help, you can open a Chat session with Microsoft Support.

But you must have a working Microsoft email account to use Chat or any other Support Services. If you can not logon with your current account, create a new, temporary one at https://signup.live.com (Once you are in Chat you can tell them the actual account with the problem).

Chat Support

Open a browser to https://support.microsoft.com/en-us/home/contact

Tell us your problem: {Whatever}

[Get Help] {Scroll down to the bottom of the page} [Sign in to Contact Support]

Sign in with any Microsoft account

Products and services: "Other Products"

Category: "Manage Account Security"

[Confirm]

Choose a support option -> "Chat with a support agent in your web browser"