Trouble on claiming my Bing Places for Business

Kismo Coffee House 0 Reputation points
2026-02-06T08:53:32.0433333+00:00

I have some trouble with claiming my business on Bing Places for Business. So, I didn't know how did Bing automatically put the phone numbers on my unclaimed business listing. When I was about to claim the business, it needs my old phone number which been posted on the listing and at the same time I couldn't verify by using this method because my old phone numbers has been deactivated. I've been trying to use another way by Mail method, but Bing ask me to verify my business first which are back again needing my old phone number before I could add more details on my address to receive the Pin Mail. I've been changing all my business phone numbers on other platforms last year (Google, Meta, Instagram, Tripadvisor, Wanderlog), but why Bing didn't automatically did the sync just like how they automatically submit my business old phone number.

Is there anything I can do to claim my Bing Places for Business by not using this two verification methods? Or maybe at least how can replace my deactivated phone numbers into our new business phone number?

Bing | Bing Apps | Use app feature
Bing | Bing Apps | Use app feature

Mobile and desktop apps that bring Bing’s search, discovery, and personalization features to users across devices.Use app feature - Apply an application's functionalities and tools to achieve specific tasks.

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  1. Mike Johnson - Ocala Pro AC Repair 0 Reputation points
    2026-11-10T17:30:42.1966667+00:00

    Your problem is a catch-22 in how Bing Places works: the phone number on the listing cannot be changed until the listing is verified, and verification is what proves you control the business.

    1. Do not try to change the phone number first. Until the listing is claimed and verified, Bing treats the number on file as the verification channel, even if it is deactivated.
    2. Use the Support contact form inside Bing Places instead of the chat queue. Sign in at Bing Places, scroll to the bottom of the dashboard and select Support, then Contact Support. Choose your country and describe the problem as a claim/ownership issue, not a verification-code issue.
    3. In that request, state three things plainly: the business name and address exactly as shown on the listing, that the phone number on file is deactivated and you cannot receive a code on it, and that you want manual verification. Attach a business registration document or a recent utility bill in the business name if the form allows an attachment.
    4. While that request is open, do not create a second listing for the same business. A duplicate will compete with the original in search results and makes the merge harder.
    5. Once support verifies you manually, claim the listing, then update the phone number to the current one first, and only then re-check the verification methods offered.

    Common mistakes to check: Bing does not auto-sync a phone number from Google, Meta, Instagram or Tripadvisor, so updating the number on those platforms does not update Bing — the number on Bing comes from its own listing data and data providers, which is why the old number is still there. Also, requesting repeated PINs to the old number will not help; the codes go to a number you no longer control.

    https://www.bingplaces.com/DashBoard/Support

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  2. Onyx Is here 5,615 Reputation points Independent Advisor
    2026-02-06T10:07:52.72+00:00

    Sorry to hear you're having trouble.

    I'm not entirely sure a recovery form would work for Bing Places so what I'm going to do here is recommend you get in touch with Microsoft Support via https://support.microsoft.com and click on Contact Us. Even if they're unable to help specifically with your issue they can at least direct you to where you need to go.

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  3. Kismo Coffee House 0 Reputation points
    2026-02-06T08:59:03.1966667+00:00

    I will respond based on your suggestions:

    1. Contact Bing Support: I've been trying to contact the support team, but it always show a pop up that say "We encountered an issue" and i couldn't do anything further.
    2. Use the Recovery Form: How can I find this or use this form?

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