How to fix white screen while trying to log in to Teams/Outlook on Android 14

Question

How to fix white screen while trying to log in to Teams/Outlook on Android 14

Mateusz Janczak 0

Hi, after changing password I cant log in to my company Teams/Outlook account on my phone (Android 14). Previously everything was okay but now when I enter my email address there is a white screen and nothing happens. I tried clearing cache, reinstalling the apps, updating all apps but the same error occurs every time.

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Answer 1

Hi @Mateusz Janczak

Thank you for posting your question in the Microsoft Q&A forum.

Based on your description, it looks like you’ve already tried several appropriate troubleshooting steps without success. To help narrow down the issue, could you confirm whether you’re able to access https://login.microsoftonline.com in your mobile browser? This will help determine if the login page itself loads normally or if the same blank screen issue occurs there as well.

From what I’ve found, other users have also reported seeing a blank or white screen when signing in to Microsoft Work or school accounts on devices running Android 14. Since you've already tried many of the recommended steps, the best next step is to submit a support ticket through the Microsoft 365 admin center so that Microsoft Support can investigate further.

Since only a Global Admin can open a support case, you’ll need to reach out to your organization’s IT administrator to proceed.

Reference: White Screen in teams and outlook :: Android 14 with sept 2025 security patch - Microsoft Q&A.

I hope this helps.

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