Hacked account, cant sign in don't know enough info and can't find a way to contact a human to talk to.

Question

Hacked account, cant sign in don't know enough info and can't find a way to contact a human to talk to.

Chad Judson 20

Please help. My account has been hacked and I didn't even know it still existed. It was from a skype account that I started around 2008 and I hadn't used it for a long time. No idea the information on there and can't sign in to just delete it. I tried contacting support, but it is an endless circle of bots that say contact support. Please help!!!

Chad Judson 20 Reputation points

2026-02-02T04:50:13.6833333+00:00

I have already tried the account recovery and it doesn't work. AI keeps telling me to try it.

Answer accepted by question author

Chloe-V 13,710 Microsoft External Staff Moderator

Hi Chad Judson,

Thank you for reaching out to Microsoft Q&A forum.

I am very sorry that you are going through this. Recovering an account, especially one that was created many years ago, can be extremely frustrating, particularly when the automated system keeps sending you in circles. Below are the ways you can contact support for your situation:

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

Visit: Contact – Microsoft Support
Search for “Account Recovery” in the search box.
Click “Get Help” and press Enter.
Sign in with another Microsoft account (create one if needed) to proceed.
Navigate to “Contact Support.”
For product or service, select “Other Products.”
For category, choose “Manage Account Security.”
Look for and select “Chat with a support agent in your web browser” or a similar callback option.
Clearly explain your situation.

Thank you for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Chad Judson 20 Reputation points

2026-02-02T22:18:51.4166667+00:00

I have tried that and still just get AI support. Is there a way to talk to a human to have them delete the account to prevent it from accessing my other accounts?
Chloe-V 13,710 Reputation points Microsoft External Staff Moderator

2026-02-03T07:03:21.34+00:00

Hi Chad Judson,

Could you please try going through the steps I shared above once again, then send me screenshots of the results via private message? This will help me check whether you are able to access the live chat.

Thank you for your time.
Chloe-V 13,710 Reputation points Microsoft External Staff Moderator

2026-02-04T06:53:24.0066667+00:00

Hi Chad Judson,

Thank you for the update.

Regarding your question: in most cases, Microsoft will require verification of account ownership before an account can be deleted, especially to protect against unauthorized removal. Unfortunately, there is not a supported way for moderators or support to bypass authentication and request deletion without confirming access to the account.

Once you have the screenshots, please share them so I can review what you seeing and help guide you on the available options moving forward.
Chloe-V 13,710 Reputation points Microsoft External Staff Moderator

2026-02-05T06:38:09.0333333+00:00

Hi Chad Judson,

Is there any update from you?

If yes, please feel free to let us know.
Chad Judson 20 Reputation points

2026-02-12T20:36:22.3933333+00:00

They wont let me create a new account. It keeps saying there may already be one and sending me a code and then saying there is already an account that exists attached to my email. I would like to delete all accounts associated with my email.
Chad Judson 20 Reputation points

2026-02-12T20:36:51.0466667+00:00

I can verify the email is mine, but have no way of logging in or creating a new account.
Ian-T 13,445 Reputation points Microsoft External Staff Moderator

2026-02-23T09:15:20.5133333+00:00

Hi

Thank you for your update and apologize for the inconveniences.

What you’re seeing typically means an account already exists for your email address, but it’s currently in an unverified or inaccessible state. Creating a new account won’t work until the existing one is recovered or cleared.

Unfortunately, our role is limited to the internal resources to make any changes. Please feel free to Sign-in helper to see if anything changes after trying.

Thank you for your understanding

1 additional answer

Your answer

Chad Judson 20 Reputation points

2026-02-02T04:50:13.6833333+00:00

I have already tried the account recovery and it doesn't work. AI keeps telling me to try it.
Chad Judson 20 Reputation points

2026-02-02T22:18:51.4166667+00:00

I have tried that and still just get AI support. Is there a way to talk to a human to have them delete the account to prevent it from accessing my other accounts?
Chloe-V 13,710 Reputation points Microsoft External Staff Moderator

2026-02-03T07:03:21.34+00:00

Hi Chad Judson,

Could you please try going through the steps I shared above once again, then send me screenshots of the results via private message? This will help me check whether you are able to access the live chat.

Thank you for your time.
Chloe-V 13,710 Reputation points Microsoft External Staff Moderator

2026-02-04T06:53:24.0066667+00:00

Hi Chad Judson,

Thank you for the update.

Regarding your question: in most cases, Microsoft will require verification of account ownership before an account can be deleted, especially to protect against unauthorized removal. Unfortunately, there is not a supported way for moderators or support to bypass authentication and request deletion without confirming access to the account.

Once you have the screenshots, please share them so I can review what you seeing and help guide you on the available options moving forward.
Chloe-V 13,710 Reputation points Microsoft External Staff Moderator

2026-02-05T06:38:09.0333333+00:00

Hi Chad Judson,

Is there any update from you?

If yes, please feel free to let us know.
Chad Judson 20 Reputation points

2026-02-12T20:36:22.3933333+00:00

They wont let me create a new account. It keeps saying there may already be one and sending me a code and then saying there is already an account that exists attached to my email. I would like to delete all accounts associated with my email.
Chad Judson 20 Reputation points

2026-02-12T20:36:51.0466667+00:00

I can verify the email is mine, but have no way of logging in or creating a new account.
Ian-T 13,445 Reputation points Microsoft External Staff Moderator

2026-02-23T09:15:20.5133333+00:00

Hi

Thank you for your update and apologize for the inconveniences.

What you’re seeing typically means an account already exists for your email address, but it’s currently in an unverified or inaccessible state. Creating a new account won’t work until the existing one is recovered or cleared.

Unfortunately, our role is limited to the internal resources to make any changes. Please feel free to Sign-in helper to see if anything changes after trying.

Thank you for your understanding

Answer 1

Richard Mackenzie 0

Locked out of my microsoft account. Someone claiming that it's not my account.

Chloe-V 13,710 Reputation points Microsoft External Staff Moderator

2026-02-04T06:58:12.68+00:00

Hi Richard Mackenzie,

Thank you for reaching out to Microsoft Q&A forum.

If a Microsoft account is locked/disabled, Microsoft typically sends an email to the account owner with the reason (e.g., suspicious activity or a policy/Terms of Use violation) and the steps to restore access. Please check your inbox and Junk/Spam for any message from Microsoft and follow the instructions there.

If you did not receive any enforcement/violation email, or you believe the lock happened by mistake, please submit a review request via the official Microsoft Account Reinstatement form: https://www.microsoft.com/digitalsafety/account-reinstatement?SilentAuth=1&wa=wsignin1.0

Thank you for your time and understanding.
Chad Judson 20 Reputation points

2026-02-12T20:34:21.5866667+00:00

They wont let me even create a new account. It keeps prompting that I may already have an account under my email address.
Chad Judson 20 Reputation points

2026-02-12T20:34:57.05+00:00

I end up going in circles and can't gain access to or delete my account that was hacked.