My website is not opening

Question

My website is not opening

Saurabh Dhawan 0

Dear team,

My website is not opening. Initially i was getting a 504 Error, and now it's saying the website cannot be reached. I want Azure technical staff to help me in this.

My Mobile number, i.e., <mod removed PII>

Regards,
Saurabh Dhawan

Aditya N 3,890 Reputation points Microsoft External Staff Moderator

2026-01-27T06:43:59.31+00:00

Hello @Saurabh Dhawan

Thank you for reaching out Microsoft Q&A. Please could you let us know where you deployed your website? Any changes were made in config? Please could you check on DNS config?

Can you please confirm if the website is newly created and was working earlier or this is the first time configuration?
Aditya N 3,890 Reputation points Microsoft External Staff Moderator

2026-01-30T05:53:06.25+00:00

Hello @Saurabh Dhawan

Following up to see if you had a chance to look into my earlier response. We need further details for troubleshooting which I have requested in private message.

1 answer

Your answer

Aditya N 3,890 Reputation points Microsoft External Staff Moderator

2026-01-27T06:43:59.31+00:00

Hello @Saurabh Dhawan

Thank you for reaching out Microsoft Q&A. Please could you let us know where you deployed your website? Any changes were made in config? Please could you check on DNS config?

Can you please confirm if the website is newly created and was working earlier or this is the first time configuration?
Aditya N 3,890 Reputation points Microsoft External Staff Moderator

2026-01-30T05:53:06.25+00:00

Hello @Saurabh Dhawan

Following up to see if you had a chance to look into my earlier response. We need further details for troubleshooting which I have requested in private message.

Answer 1

If your website is not opening and you are encountering errors like a 504 Error or a message indicating that the website cannot be reached, there are several troubleshooting steps you can take:

Check Server Status: Ensure that your server is running and there are no outages or maintenance activities affecting it.
Review Logs: Check the IIS logs and HTTP Error logs for any indications of what might be causing the issue. This can provide insights into whether requests are reaching the server and if there are any server-side errors.
Bindings Configuration: Ensure that the website bindings are correctly configured. If you are using a custom domain, make sure that the DNS settings are properly set up to point to your Azure service.
Restart the Website: Sometimes, simply restarting the website can resolve temporary issues. You can do this from the Azure portal or the Power Platform admin center.
Contact Support: If the issue persists, consider reaching out to Azure technical support for assistance. They can provide more specific guidance based on your configuration and logs.

Make sure to provide them with as much detail as possible, including any error messages you have received and the steps you have already taken to troubleshoot the issue.

References: