Unable to receive password reset email after account ownership verified (hacked/locked account)

Hello Alakh Mehta, 

Welcome to the Microsoft Q&A forum. 

I understand how frustrating this situation is - especially after receiving confirmation that your account ownership was verified, yet still not receiving the password reset email. That can feel very confusing when you’ve followed all the correct steps. 

To clarify what’s happening: in cases involving account compromise or security locks, the ownership verification email does not always trigger an immediate password reset link. If Microsoft’s security system detects risk, the reset email can be delayed or withheld to prevent further unauthorized access.  

It’s also important to note that community forum agents don’t have access to Microsoft’s internal systems and aren’t able to resend reset emails or unlock accounts manually. 

At this point, the next supported step is to contact Microsoft Support directly via live chat, where a support agent can review your case and advise on the remaining recovery options. 

You can reach them as follows: 

1, Visit the Microsoft Support contact page: Contact - Microsoft Support  

2, In the search bar provided on the page, type "Account recovery" and press Enter.  

3, Click on the "Get Help" button that appears.  

4, Scroll down the page until you see and click on the "Contact Support" option.  

5, When prompted to select your product or service, choose "Other Products".  

6, For the category, choose "Manage account security".  

7, Look for and click on "Chat with a support agent in your web browser".  

8, Confirm your personal email when prompted—this is the email Microsoft will use to communicate with you during and after the support session.  

9, When connected, clearly explain your situation. Be concise but include all relevant details  

I’m sorry you’re dealing with this. I hope the support team can review your case and help move it forward.