Regarding a returned product not updating on the website

Salih Khan 20 Reputation points
2026-01-24T17:30:06.62+00:00

Hi there,

I ordered a surface pro keyboard which i then returned and the label it generated was 'for UPS' but having gone to a UPS location it did not accept it saying it was for inPost. I have sent it though InPost and it has been delivered but on the website it still shows as not even being sent. I need this fixed as whilst its been delivered, it still shows as not even being sent from my side.

Surface | Accessories | Surface Type Cover
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Answer accepted by question author
S.Sengupta 32,831 Reputation points MVP Volunteer Moderator
2026-01-25T00:10:58.1433333+00:00
  • Since InPost confirmed your package was delivered, save your tracking number and proof of delivery. The Microsoft return portal may take a few business days to reflect the courier's confirmation.
  • If the status hasn't updated within 3–5 business days, contact Microsoft Support directly. Share your order number, return reference, and InPost tracking details with them. Support can manually verify the delivery and update your return status to process your refund or replacement.

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