Error Code: 399287 when logging into the partner portal

Alex — FSTKZ 25 Reputation points
2026-01-23T17:46:44.99+00:00

I get an error when logging into the CSP partner portal, tell me what to do.

m***@****t.kz

SMS +X XXXXXXXX45‎

Error Code: 399287

Request Id: 09993c56-d87a-47c1-9e64-2269fa430000

Correlation Id: 77d5d9c7-3053-49c4-b21a-9b5c016ed6f8

Timestamp: 2026-01-23T17:29:36Z

Microsoft Security | Microsoft Entra | Microsoft Entra ID

Answer accepted by question author
VEMULA SRISAI 14,065 Reputation points Microsoft External Staff Moderator
2026-01-23T18:45:00.9166667+00:00

Alex — FSTKZ,Thank you for sharing your details(user's email address, tenant id, phone number, country code and country) with us over Private Message

I have reached out to the engineering team to unblock MFA for your account. They have now unblocked it from the backend and removed the bad reputation on it. You should be able to log in to the Azure Portal without any issues.

Please try logging in and check if you can complete SMS authentication without any errors. Let me know if you encounter any issues.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Thanks

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