how to fix my battery

ismail mahfouf 60 Reputation points
2026-01-20T16:38:39.8033333+00:00

why does my battery always stays to zero and never goes up

Moved from Microsoft Partner Center | Other

Windows for home | Other | Performance and system failures
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DaveM121 946.3K Reputation points Independent Advisor
2026-01-20T17:59:33.7633333+00:00

1

Open Device Manager (accessible by right clicking your Start Button)

Expand the Batteries section

For each device in that section:

Right click and choose Disable

Wait a second or two, then right click and choose Enable

Close Device Manager

Restart (not shut down) your laptop and check if the battery is charging.

2

If the battery is still not charging, click your Start Button then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.

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  1. ismail mahfouf 60 Reputation points
    2026-01-20T18:36:00.9266667+00:00

    It didn't work so here is the screenshot

    Screenshot (1).png

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  2. DaveM121 946.3K Reputation points Independent Advisor
    2026-01-21T10:55:34.88+00:00

    Thank you for the screenshot.

    The screenshot indicates your laptop is 10 years old, have you ever replaced the battery in your laptop, most likely there is a problem with the battery if it is no longer charging and never been replaced in 10 years.

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